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Patient Services Coordinator
2 months ago
Patient Services Representative - Orthopedic Surgery Clinic
Department:
OUHP Orthopedic Surgery Clinic
Job Overview:
Shift: Full-Time, 8a-5p
General Overview:
This role is responsible for managing patient schedules within an outpatient clinic and providing administrative support to ensure the efficient operation of the facility.
Key Responsibilities:
Appointment Scheduling:
- Manage patient appointment bookings via phone or in-person.
- Provide detailed information regarding clinic operations.
- Collect and update patient demographic information for new and existing patients.
- Handle incoming calls and direct them to the appropriate personnel.
- Input healthcare providers' schedules into the system accurately.
- Coordinate appointments for patients requiring multiple services.
- Welcome patients upon arrival for their scheduled appointments.
- Process payments and issue receipts.
- Review encounter forms for accuracy and completeness.
- Assign appropriate codes for procedures and diagnoses.
- Ensure necessary signatures are obtained on encounter forms and patient charts.
- Copy insurance documentation and distribute as needed.
- Prepare encounter forms and billing packets for patient visits.
- May assist in preparing daily financial deposits.
- Balance and close cash drawer at the end of each day.
- Prepare ancillary forms for additional services (e.g., x-rays, vascular services).
- Print and send physician schedules to relevant offices.
- Retrieve patient charts for appointments or to file relevant information.
- Copy medical records for patients and other healthcare providers.
- Organize and file patient charts systematically.
- Prepare inactive patient charts for storage and maintain a log of stored charts.
- Secure charts that are in storage but needed for clinic use.
- Replace damaged charts with new covers.
- Create new patient charts and information packets.
- Prepare inserts for new patient charts.
- Request medical records from external facilities.
- Discuss financial accounts with patients.
- Verify insurance eligibility and primary care providers for patients.
- Obtain necessary referrals for HMO patients.
- Collect and verify income documentation to determine applicable sliding scale discounts.
- Distribute supplies as required.
- Notify relevant personnel when supplies are low and need reordering.
- Type correspondence and notes for physicians as needed.
- Create immunization cards as necessary.
- Log mail receipts in accordance with university policy.
- Sort and distribute incoming mail.
- Maintain professional communication with patients of all ages.
- Foster a collaborative environment with co-workers and staff.
- Engage in professional development through training and educational programs.
- Uphold patient confidentiality at all times.
- Perform related duties as assigned.
Education: No formal education required.
Experience: Minimum of 1 year of professional experience required; 2 years in customer service preferred, or an equivalent combination of education and experience.
Licensure/Certifications: None required.
Knowledge, Skills & Abilities:
- Strong verbal and written communication skills.
- Excellent customer service abilities.
- Interpersonal skills to work effectively with patients and colleagues.
- Proficient in Microsoft Office applications.
