Patient Services Representative
2 weeks ago
Job Overview
INTEGRIS Health, a leading not-for-profit healthcare organization, is seeking a dedicated Patient Access Specialist to join our team.
Position Summary
As a Patient Access Specialist, you will play a crucial role in our Patient Registration team, ensuring that patients receive outstanding service as they navigate their healthcare journey.
Work Schedule
This position operates Monday through Friday from 8:00 AM to 4:30 PM.
Key Responsibilities
The Patient Access Specialist will be responsible for:
- Facilitating patient access activities for various services, including ancillary, diagnostic, surgical, and emergency care.
- Acting as a liaison between INTEGRIS Health and patients, providers, and payers to resolve pre-care inquiries.
- Providing information on coverage eligibility, benefits, and financial responsibilities.
- Assisting patients in understanding their insurance coverage and billing practices.
- Ensuring accurate processing of complex patient access transactions, including insurance verification and authorization requirements.
- Conducting financial counseling and screening for assistance programs.
- Managing inbound calls from patients and other stakeholders to address concerns promptly.
- Documenting all patient account activities and maintaining compliance with relevant regulations.
Qualifications
To be considered for this role, candidates should possess:
- A minimum of one year of experience in patient access operations or related fields.
- Experience in scheduling, registration, insurance, billing, or customer service within a healthcare setting.
- Knowledge of medical terminology and basic coding preferred.
- Strong communication skills in English, both verbal and written.
About INTEGRIS Health
Our mission is to partner with individuals to promote healthier lives. We are committed to providing exceptional healthcare access and quality services to our patients. Join us in making a meaningful impact in the lives of those we serve.
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