Senior Patient Services Coordinator
2 weeks ago
Senior Patient Services Coordinator
Department:
HB GIM/Medicine Specialty/Senior Health Clinic
Job Overview:
General Overview: This role involves managing the scheduling of both outpatient and inpatient services while providing administrative support to ensure the efficient functioning of the clinic.
Key Responsibilities:
Appointment Management
- Coordinates patient appointments via phone or in-person interactions.
- Informs patients about clinic procedures and services.
- Collects and updates demographic information for new and returning patients.
- Handles incoming calls and directs them to the appropriate personnel.
- Enters and manages healthcare providers' schedules in the system.
- Organizes appointments for patients requiring multiple services.
- Welcomes patients upon arrival for their scheduled visits.
- Processes payments and issues receipts.
- Reviews encounter forms for accuracy and completeness.
- Codes medical procedures and diagnoses appropriately.
- Ensures all necessary signatures are obtained on documentation.
- Copies insurance information for processing.
- Prepares billing packets and encounter forms for upcoming appointments.
- May assist in preparing daily financial deposits.
- Balances cash drawer at the end of each day.
- Prepares forms for ancillary services as needed.
- Prints and faxes schedules to relevant offices.
- Retrieves patient charts for appointments and files necessary documents.
- Copies medical records for patients and other healthcare providers.
- Maintains organization of patient files.
- Prepares inactive patient records for storage and keeps a log of these records.
- Secures charts that are in storage but needed for clinic use.
- Replaces damaged charts with new covers.
- Creates new patient charts and information packets.
- Prepares inserts for new patient records.
- Requests medical records from external facilities as required.
- Discusses financial matters with patients.
- Confirms insurance eligibility and primary care provider information.
- Obtains necessary referrals for HMO patients.
- Collects income verification to assess sliding scale discounts when applicable.
- Distributes supplies as necessary.
- Alerts the appropriate personnel when supplies are low.
- Types correspondence for physicians as needed.
- Creates immunization records as required.
- Logs and sorts incoming mail according to established policies.
- Maintains professional communication with patients of all ages.
- Collaborates effectively with colleagues to foster a team-oriented environment.
- Engages in professional development through training and educational opportunities.
- Upholds patient confidentiality at all times.
- Performs additional duties as assigned.
Education: No formal education required.
Experience: A minimum of 1.5 years in customer service, including at least 6 months in a healthcare setting.
Licensure/Certifications: None required.
Skills and Abilities:
- Strong verbal and written communication skills.
- Excellent customer service abilities.
- Interpersonal skills to effectively interact with patients and staff.
- Proficient in Microsoft Office applications.
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