Senior Patient Services Coordinator

2 weeks ago


Edmond, Oklahoma, United States OU Health Full time
Position Title:
Senior Patient Services Coordinator

Department:
HB GIM/Medicine Specialty/Senior Health Clinic

Job Overview:

General Overview: This role involves managing the scheduling of both outpatient and inpatient services while providing administrative support to ensure the efficient functioning of the clinic.

Key Responsibilities:
Appointment Management
  • Coordinates patient appointments via phone or in-person interactions.
  • Informs patients about clinic procedures and services.
  • Collects and updates demographic information for new and returning patients.
  • Handles incoming calls and directs them to the appropriate personnel.
  • Enters and manages healthcare providers' schedules in the system.
  • Organizes appointments for patients requiring multiple services.
Patient Check-In/Check-Out
  • Welcomes patients upon arrival for their scheduled visits.
  • Processes payments and issues receipts.
  • Reviews encounter forms for accuracy and completeness.
  • Codes medical procedures and diagnoses appropriately.
  • Ensures all necessary signatures are obtained on documentation.
  • Copies insurance information for processing.
  • Prepares billing packets and encounter forms for upcoming appointments.
  • May assist in preparing daily financial deposits.
  • Balances cash drawer at the end of each day.
  • Prepares forms for ancillary services as needed.
  • Prints and faxes schedules to relevant offices.
Record Management
  • Retrieves patient charts for appointments and files necessary documents.
  • Copies medical records for patients and other healthcare providers.
  • Maintains organization of patient files.
  • Prepares inactive patient records for storage and keeps a log of these records.
  • Secures charts that are in storage but needed for clinic use.
  • Replaces damaged charts with new covers.
  • Creates new patient charts and information packets.
  • Prepares inserts for new patient records.
  • Requests medical records from external facilities as required.
Referral and Authorization Management
  • Discusses financial matters with patients.
  • Confirms insurance eligibility and primary care provider information.
  • Obtains necessary referrals for HMO patients.
  • Collects income verification to assess sliding scale discounts when applicable.
Miscellaneous Duties
  • Distributes supplies as necessary.
  • Alerts the appropriate personnel when supplies are low.
  • Types correspondence for physicians as needed.
  • Creates immunization records as required.
  • Logs and sorts incoming mail according to established policies.
General Conduct:
  • Maintains professional communication with patients of all ages.
  • Collaborates effectively with colleagues to foster a team-oriented environment.
  • Engages in professional development through training and educational opportunities.
  • Upholds patient confidentiality at all times.
  • Performs additional duties as assigned.
Minimum Qualifications:

Education: No formal education required.

Experience: A minimum of 1.5 years in customer service, including at least 6 months in a healthcare setting.

Licensure/Certifications: None required.

Skills and Abilities:
  • Strong verbal and written communication skills.
  • Excellent customer service abilities.
  • Interpersonal skills to effectively interact with patients and staff.
  • Proficient in Microsoft Office applications.
OU Health is an equal opportunity employer. We provide a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and more. We recognize that a complete benefits and compensation package tailored to your needs contributes to your overall well-being.

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