Multimedia Support Specialist

2 weeks ago


Chicago, Illinois, United States Compass Group USA Full time
Position Overview

Company: Compass Group USA

We are currently seeking a dedicated Multimedia Support Specialist to join our team. This role is essential in ensuring that all audio-visual needs requested by clients are met efficiently and effectively.

Key Responsibilities
  • Evaluate customer and meeting planner requests from the reservation system, providing necessary equipment and assistance at the designated time and location.
  • Assist in problem escalation and resolution, following up on service challenges and collaborating with management to implement corrective measures.
  • Deliver technical support for all meetings and events requiring audio-visual services.
  • Adhere to standard operating procedures for audio-visual support as directed by the AV Manager and Director of Technology and Operations.
  • Conduct weekly preventative maintenance checks and report findings through the designated database.
  • Manage the replacement of data projectors, lamps, and cabling associated with various integrated systems.
  • Review equipment operation with clients, ensuring they are comfortable with its use.
  • Provide assistance in operating equipment and troubleshooting issues as needed.
  • Educate staff and clients on the fundamentals of all audio-visual equipment available.
  • Maintain accurate metrics related to room equipment inventory and repairs or replacements in conference rooms.
  • Facilitate communication with colleagues and service partners to ensure information is current and shared.
  • Assist with the setup and breakdown of conference rooms and provide support in other areas as required.
  • Keep audio-visual storage areas organized and well-maintained.
  • Perform additional duties as assigned.
Qualifications
  • A minimum of one year of experience in supporting audio-visual services for events.
  • Proficient in computer skills and knowledgeable about office technology and equipment.
  • Strong written and verbal communication abilities.

Benefits: Compass Group USA offers a comprehensive benefits package for both full-time and part-time associates, including retirement plans, health and wellness programs, and various voluntary benefits.

Join us in delivering exceptional service and fostering a collaborative environment. We value diversity and inclusion, and we are committed to providing equal opportunities for all applicants.



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