Multimedia Support Specialist
2 weeks ago
Company: Compass Group USA
We are currently seeking a dedicated Multimedia Support Specialist to join our team. This role is essential in ensuring that all audio-visual needs requested by clients are met efficiently and effectively.
Key Responsibilities- Evaluate customer and meeting planner requests from the reservation system, providing necessary equipment and assistance at the designated time and location.
- Assist in problem escalation and resolution, following up on service challenges and collaborating with management to implement corrective measures.
- Deliver technical support for all meetings and events requiring audio-visual services.
- Adhere to standard operating procedures for audio-visual support as directed by the AV Manager and Director of Technology and Operations.
- Conduct weekly preventative maintenance checks and report findings through the designated database.
- Manage the replacement of data projectors, lamps, and cabling associated with various integrated systems.
- Review equipment operation with clients, ensuring they are comfortable with its use.
- Provide assistance in operating equipment and troubleshooting issues as needed.
- Educate staff and clients on the fundamentals of all audio-visual equipment available.
- Maintain accurate metrics related to room equipment inventory and repairs or replacements in conference rooms.
- Facilitate communication with colleagues and service partners to ensure information is current and shared.
- Assist with the setup and breakdown of conference rooms and provide support in other areas as required.
- Keep audio-visual storage areas organized and well-maintained.
- Perform additional duties as assigned.
- A minimum of one year of experience in supporting audio-visual services for events.
- Proficient in computer skills and knowledgeable about office technology and equipment.
- Strong written and verbal communication abilities.
Benefits: Compass Group USA offers a comprehensive benefits package for both full-time and part-time associates, including retirement plans, health and wellness programs, and various voluntary benefits.
Join us in delivering exceptional service and fostering a collaborative environment. We value diversity and inclusion, and we are committed to providing equal opportunities for all applicants.
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