Director of Home Services Operations

1 week ago


Springfield, Illinois, United States Paschal Air, Plumbing & Electric Full time

We are seeking a General Manager to lead our operations at Paschal Air, Plumbing & Electric.

A career with us is more than just a position; it embodies our core values of respect, integrity, and service. We are committed to providing our employees with the necessary resources to thrive in their careers and personal lives. Our culture prioritizes our Customers, Employees, and the Company, all while fostering a fun and engaging work environment.

What you will appreciate about working with us:

  • Paid Time Off during your first year of employment
  • Paid Holidays
  • Comprehensive medical, vision, dental, life, accident, and disability insurance
  • Company-funded life insurance
  • Tuition and training reimbursement
Your responsibilities will include:
  • Overseeing the operations and personnel of the designated facility.
  • Implementing processes and procedures, while driving initiatives for operational enhancements.
  • Creating a positive and efficient workplace that promotes teamwork in achieving HVAC business goals.
  • Collaborating with sales teams to coordinate activities aimed at boosting sales.
  • Ensuring compliance of the facility and equipment with all applicable local and federal regulations.
  • Monitoring business operations and the market landscape to identify challenges and develop solutions for improvement.
  • Ensuring the facility is adequately staffed to deliver high-quality HVAC services.
  • Assisting the HVAC Install Manager and HVAC Service Manager with recruitment, coaching, performance management, training, and team leadership.
  • Facilitating new hire orientation for the designated facility.
  • Tracking Key Performance Indicators and developing strategies to meet and exceed targets.
  • Regularly updating the executive leadership team on training, customer service, performance, personnel matters, and other relevant issues.
  • Performing all other duties as assigned.
Ideal candidates will possess the following qualifications:
  • A strong desire to be part of a successful team.
  • Exceptional customer service skills.
  • Leadership and mentorship capabilities.
  • The ability to develop and train a team effectively.
  • A servant leadership mentality.
  • High motivation and a strong desire to succeed.
  • Knowledge of HVAC operations.
  • A valid driver's license with a clean driving record.
  • The ability to inspire and lead others positively.
  • Excellent written and verbal communication skills.
  • Capability to create concise yet informative service performance and technical documentation.
  • Proficiency in computer applications and necessary software tools.
  • Skills in attracting, hiring, training, and retaining talent.
  • A Bachelor's degree or relevant experience.
  • A minimum of 3 years of management experience.
  • Prior HVAC management experience is strongly preferred.
Paschal Air, Plumbing & Electric is an equal opportunity employer, committed to creating a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind and base all employment decisions on business needs, job requirements, and individual qualifications.

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