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Operations Director
2 months ago
We are seeking an experienced Operations Director to join our team at The Computer Merchant. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our organization, ensuring that our infrastructure and systems are running smoothly and efficiently.
Key Responsibilities- Operations Management: Provide strategic leadership and direction to our operations teams, ensuring that they are aligned with our business objectives and goals.
- Infrastructure Management: Oversee the management of our infrastructure, including our data centers, networks, and systems.
- Team Leadership: Lead and manage a team of operations professionals, providing guidance, support, and development opportunities to help them grow in their careers.
- Customer Service: Partner with our customers to understand their needs and provide exceptional service and support to ensure their satisfaction.
- Talent Development: Develop and implement training programs to enhance the skills and knowledge of our operations teams, ensuring that they have the skills and expertise needed to succeed in their roles.
- Education: Bachelor's or master's degree in a related field, such as business administration, computer science, or engineering.
- Experience: 8+ years of experience in operations management, with at least 3+ years of experience in a leadership role.
- Skills: Strong leadership and management skills, with the ability to motivate and inspire a team of operations professionals. Excellent communication and interpersonal skills, with the ability to work effectively with customers, stakeholders, and team members.
- Knowledge: Deep knowledge of operations and infrastructure processes and tools, with experience in managing complex systems and infrastructure.
- Experience: Experience in healthcare operations, public sector healthcare programs, and MMIS.
- Knowledge: Knowledge of ITIL methodologies and experience in implementing ITIL best practices.