Facilities Dispatch Specialist
1 week ago
Position Overview
Role: Maintenance Dispatch Coordinator
Are you looking to advance your career in a dynamic and progressive environment? At Chenega Corporation, we are committed to fostering professional growth and development within our organization. Our team is dedicated to supporting extensive government operations through innovative technology solutions.
As a Maintenance Dispatch Coordinator, you will play a crucial role in managing and coordinating service requests. This position involves receiving, documenting, and assigning work orders to service teams based on customer needs. The role requires flexibility to work various shifts, including nights, weekends, and holidays.
Key Responsibilities
- Receive and log service requests, ensuring accurate distribution to maintenance crews.
- Oversee repairs and maintenance of government mobile and stationary equipment.
- Maintain detailed records, including customer information and service details.
- Prepare and manage work orders with comprehensive notes.
- Schedule service calls and effectively dispatch service teams, utilizing the Maximo system for documentation.
- Communicate with customers to confirm service satisfaction and address any concerns.
- Keep meticulous records of service calls and work orders.
- Relay instructions and messages to mobile teams using communication devices.
- Perform additional duties as required.
Qualifications
- High school diploma or GED; an associate degree is preferred.
- A minimum of 2 years of experience in a customer service or help desk role, ideally within a maintenance context.
- Familiarity with HTEE systems is advantageous.
- A valid driver's license is required.
- Must successfully pass a background investigation.
Knowledge, Skills, and Abilities
- Exceptional organizational skills with the ability to manage multiple tasks.
- Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Strong verbal and written communication skills.
- Willingness to work flexible hours, including nights and weekends.
Professional Development
At Chenega Corporation, we prioritize the growth of our employees at all career stages. Our development programs are designed to enhance skills and provide valuable experiences in a fast-paced business environment.
Benefits
We recognize that our employees are our greatest asset. Chenega Corporation offers a comprehensive benefits package to support the well-being of our team members.
Company Culture
Our supportive culture encourages individuals to excel in their roles. We celebrate diversity and promote a healthy work-life balance, ensuring our employees feel valued and empowered.
Corporate Responsibility
Chenega Corporation is dedicated to making a positive impact in our communities through education, volunteering, and leadership initiatives.
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