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Facilities Dispatch Specialist
2 months ago
Position Overview
Role: Maintenance Dispatch Coordinator
Are you looking to advance your career in a dynamic and innovative environment? At Chenega Corporation, we prioritize professional growth and development within our organizational culture. We are seeking dedicated individuals to support extensive government operations through advanced technological solutions.
As a part of Chenega IT Enterprise Services (CITES), you will contribute to providing state-of-the-art technology services to federal entities and the Department of Defense. Established in 2016, CITES has rapidly become a leader in best practices for modern federal operations.
Key Responsibilities
- Receive, document, and allocate service requests to maintenance teams based on client needs.
- Oversee repairs and maintenance of both mobile and stationary government equipment.
- Maintain detailed records, including:
- Client name
- Service location
- Equipment requiring service
- Type of service requested
- Prepare and distribute work orders along with comprehensive notes.
- Schedule service appointments and coordinate dispatch of maintenance personnel, utilizing the Maximo system for record-keeping.
- Communicate with clients to confirm satisfactory service delivery.
- Keep accurate logs of service requests and work orders.
- Relay instructions and messages to field teams using radio or cellular communication.
- Perform additional duties as assigned.
Qualifications
- High school diploma or GED; an associate degree is preferred.
- A minimum of 2 years of experience in a customer service or help desk role, ideally within a maintenance context.
- Familiarity with HTEE systems is advantageous.
- A valid driver's license is required.
- Must successfully complete a background investigation.
Essential Skills and Abilities
- Excellent organizational skills.
- Ability to manage multiple tasks effectively.
- Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Willingness to work flexible hours, including nights, weekends, and holidays.
- Strong verbal and written communication skills.
Professional Development Opportunities
At Chenega Corporation, we are committed to fostering the growth of our employees at all levels. Our professional development initiatives are designed to help team members identify and leverage their strengths to excel in their roles. We provide various opportunities for skill enhancement and hands-on experience in a fast-paced business environment.
Benefits
We recognize that our employees are our greatest asset. Therefore, we offer a comprehensive benefits package to support the well-being of our team members and their families.
Company Culture
Chenega Corporation promotes a positive and inclusive work environment where team members are encouraged to perform at their best. We celebrate diversity and provide flexibility to support a healthy work-life balance.
Corporate Responsibility
Our mission is to create a meaningful impact through our work. We are dedicated to fostering relationships with our clients, employees, and communities, believing in the transformative power of business.
