Service Management Specialist

7 days ago


Lorton, Virginia, United States Southern Home Services LLC Full time
About the Role

Southern Home Services LLC is seeking a highly skilled HVAC Operations Manager to oversee our HVAC Technicians and Installers. As a key member of our team, you will be responsible for the growth and success of our business sector.

Key Responsibilities
  • Customer Satisfaction: Resolve customer issues and complaints to ensure exceptional customer satisfaction.
  • Workload Management: Evaluate workload and schedule service work to best utilize manpower and maximize profits.
  • Budgeting: Create and manage budgets to ensure efficient resource allocation.
  • Inventory Management: Ensure that materials and equipment are ordered and dispensed for scheduled jobs.
  • Repair Scheduling: Schedule repairs for parts to minimize downtime in job completion.
  • Research and Marketing: Conduct research and participate in the department's marketing process to drive business growth.
  • Reporting: Generate reports and review reports with management to measure departmental operations.
  • Inventory and Tool Management: Measure and record inventory, tools, and vehicles to ensure optimal utilization.
  • Crew Instruction: Instruct crews on the proper use of materials and quality workmanship.
  • Payroll Review: Review payroll records to ensure that technicians are paid correctly.
  • Employee Support: Ensure that employees have proper tools for the job and are properly maintained.
  • Dispatch Operations: Assist in dispatching operations to ensure appropriate technician selection for the type of service.
  • Staff Evaluation: Evaluate staff to determine training requirements.
  • On-the-Job Training: Provide on-the-job training and support to employees.
  • Staff Management: Manage and develop our Service staff, including hiring, terminating, and disciplining employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance, and directing work assignments to ensure effective production.
Requirements
  • 5+ years of industry experience in HVAC service
  • 2+ years of HVAC Management experience
  • Working knowledge of gas piping, electricity, plumbing, and airflow
  • Strong supervisory, communications, computer, and mathematical skills
  • Great Attitude with a dedication to quality work
  • Customer service oriented
  • A valid driver's license is required
  • A valid driver's license for three years or longer is required
Benefits
  • Comprehensive Healthcare - Medical, Dental, Vision, and Life Insurance
  • Paid Holidays and Paid Time Off
  • Company Matched 401k
  • Weekly Pay
  • Growth Opportunities


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