Shop Operations Manager

6 days ago


Medford, Oregon, United States Peterson Full time
Job Summary

Peterson is seeking an experienced Shop Operations Manager to lead our service department at our Medford, OR location. As a key member of our team, you will be responsible for coordinating service department activities to provide prompt service to customers and other departments.

Key Responsibilities
  • Maintain a Safe Working Environment
    • Ensure compliance with all safety procedures, laws, policies, and rules.
  • Communicate Effectively
    • Interact with internal and external customers in a professional and courteous manner.
  • Work Efficiently
    • Organize, prioritize, schedule, and assign work in the department to optimize productivity.
  • Monitor and Improve Performance
    • Review work orders for accuracy and completeness.
    • Monitor department work in progress to ensure jobs are completed on time and to the highest quality standards.
  • Stay Up-to-Date
    • Keep current on service, repair, and modification procedures for all brands and models of products assigned to the department.
  • Provide Technical Support
    • Assist the department supervisor in service and customer relations issues as needed.
    • Provide on-the-job technical training to department technicians as needed.
  • Manage Resources
    • Oversee the inventory and maintenance of department tools, equipment, and supplies.
  • Operate Company Vehicles
    • Operate company or personal vehicle as needed.
  • Meet Expectations
    • Maintain punctual, regular, and predictable attendance.
Requirements
  • Education and Experience
    • Associates Degree from a fully accredited college in Diesel Technology or other closely related field.
    • Minimum of 6 years of directly related experience in heavy equipment service.
  • Certifications and Licenses
    • Ability to obtain lift truck operator certificate.
    • Maintain a valid driver's license and satisfactory driving record.

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