Retail Operations Specialist
2 weeks ago
At DICK'S SPORTING GOODS INC, we are dedicated to transforming your enthusiasm for sports and the outdoors into a fulfilling career. Our goal is to celebrate and safeguard our recreational spaces, ensuring that everyone has the opportunity to enjoy the great outdoors.
We prioritize building a diverse and inclusive workforce that mirrors the communities we serve. Every member of our team plays a vital role in delivering authentic, helpful, and friendly service to assist adventurers of all skill levels in their outdoor pursuits.
POSITION SUMMARY:
Our store associates are committed to crafting an outstanding shopping experience for our customers through their willingness to assist, adherence to high brand standards, and efficient execution of operational tasks.
- Welcome all individuals (both teammates and customers) and proactively engage with athletes to comprehend their needs and enhance their shopping journey.
- Ensure that all products received at the store are processed according to established protocols; maintain an organized backroom to facilitate easy access to merchandise in collaboration with the Freight Flow/Operations Lead.
- Maintain company merchandising and presentation standards.
- Assist with the unloading of delivery trucks, processing of inventory, execution of transfers, returns, claims, and freight processing.
- Deliver the company-defined customer experience by adhering to our service level standards throughout all processes.
- Follow established safety, loss prevention, and operational procedures while maintaining confidentiality of all company information.
- Foster an inclusive store atmosphere where all individuals (teammates and customers) feel welcomed, safe, and respected.
- Adopt a collaborative approach to support the team across various store functions.
- Perform additional tasks as directed by management.
We define our expectations for great team members through specific traits that drive our business while ensuring a positive experience for both teammates and customers. The traits we seek include:
- Accountability
- Customer-Centric Approach
- Team Collaboration
- Trustworthiness
- Quality Decision-Making
- Proactive Attitude
- Previous experience in retail sales, operations, maintenance, or customer service is preferred.
- Ability to stand, bend, stoop, reach, push, pull, and lift items weighing between 15 to 35 lbs. repeatedly (up to 25 times per hour).
- Capability to work for extended periods (up to 4 hours) while standing or walking.
- Ability to work at heights exceeding 4 feet using ladders or aerial lifting devices.
- Capacity to perform repetitive motions for short durations (up to 2 hours continuously).
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