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Service Operations Manager

2 months ago

Medford, Oregon, United States Pacific Office Automation Full time
About Pacific Office Automation

Pacific Office Automation stands as a premier independent provider of document imaging and technology solutions throughout the Western United States, having built a strong industry presence since 1976. Our organization has formed robust partnerships with esteemed manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, and Lexmark, underscoring our dedication to excellence in office equipment and technology sales and service.

Becoming a part of Pacific Office Automation means joining a vibrant, technology-driven organization that offers numerous growth opportunities, competitive benefits, and a team of dedicated colleagues who are committed to your success. We emphasize long-term employment, providing extensive training and certifications to ensure our team remains current with the ever-evolving landscape of office machinery, devices, and software. We cultivate an inclusive environment where every voice is valued, regardless of tenure or hierarchy.

Position Overview

We are actively seeking a Service Operations Manager to enhance our team.

Key Responsibilities

  • Oversee Mechanical, Network, and Managed IT Technicians
  • Efficiently coordinate field, shop, and dispatch operations
  • Ensure profitability aligns with industry benchmarks
  • Prioritize customer retention through exceptional service and effective budget management

Requirements

  • 3-5 years of experience in the copier/printer repair industry
  • Proven experience managing a team of 10 or more service professionals
  • At least 3 years of supervisory or management experience
  • Demonstrated ability to recruit, motivate, and train technical staff
  • Assess operational costs and set performance standards
  • Skilled in comprehensive management practices
  • Ability to uphold fairness and hold team members accountable for revenue and cost objectives
  • Strong initiative coupled with problem-solving capabilities
  • Define industry-standard compensation frameworks
  • Implement strategies to boost efficiency, productivity, and customer satisfaction
  • Manage approximately 30 technical personnel while ensuring territorial integrity and operational excellence

Benefits

  • Opportunities for career advancement and progression into leadership roles
  • Collaborative team environment
  • Comprehensive health and wellness benefits including Medical, Dental, Vision, and Life insurance
  • 401k matching program
  • Paid Time Off, Vacation, and Sick Leave
  • Flexible Spending Accounts and Health Savings Accounts

Diversity and Inclusion Commitment

At Pacific Office Automation, we are committed to fostering an inclusive workplace that values diversity and equality. We are an equal opportunity employer and welcome applicants from all backgrounds without regard to race, color, gender, sexual orientation, age, religion, or veteran status. We believe that our differences strengthen us as a team.