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Operations Manager

2 months ago

Medford, Oregon, United States The Human Bean Full time

Job Summary

The Human Bean is seeking a highly skilled and experienced Operations Manager to lead our stand team. As a key member of our management team, you will be responsible for ensuring the smooth operation of our stand, providing exceptional customer service, and driving sales growth.

Key Responsibilities

  • Stand Management
    • Oversee the daily operations of the stand, ensuring a clean and well-organized environment.
    • Manage inventory, ordering, and maintaining stand supplies.
    • Conduct regular inventory audits and reconcile POS transactions.
  • Team Leadership
    • Lead and motivate the stand team to achieve sales targets and provide exceptional customer service.
    • Coach and train new team members, focusing on knowledge development and performance improvement.
    • Hire, train, and oversee the performance management of team members.
  • Customer Service
    • Ensure that customers receive exceptional service, resolving any issues promptly and professionally.
  • Business Development
    • Develop and implement strategies to drive sales growth and increase customer loyalty.

Requirements

  • Previous management experience in a fast-paced, customer-focused environment.
  • Excellent problem-solving, communication, and leadership skills.
  • Ability to work in a team environment and lead by example.

What We Offer

The Human Bean offers a competitive salary and benefits package, as well as opportunities for professional growth and development.