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Academic Records Manager

2 months ago


Denver, Colorado, United States Metropolitan State College of Denver Full time
Job Summary

We are seeking a highly skilled and experienced Academic Records Manager to lead and manage the Academic Records & International Student Support team in the Office of the Registrar at Metropolitan State University of Denver.

Key Responsibilities
  • Leadership & Operations:
    • Provide strategic leadership and management of the Academic Records and ISS team, ensuring efficient, accurate, and student-friendly processes.
    • Develop and implement systems to maintain student academic records, ensuring compliance with university policy, accreditation standards, and privacy laws.
    • Oversee relevant system solutions, such as eTranscripts, National Student Clearinghouse, and Banner Workflow.
    • Lead the team in setting goals and objectives, work allocation, promotion, and providing continuous updates, enforcement, and training on related policies/procedures.
    • Evaluate performance and make recommendations for personnel actions, motivate employees to achieve peak productivity and performance.
  • Communication & Collaboration:
    • Develop and implement effective communication strategies to ensure timely, accurate, and student/staff-friendly information.
    • Interpret, clarify, and apply policies and standards related to records, registration, and international student compliance, communicating them to students, staff, and academic departments.
    • Represent the organization at various community and/or campus meetings, committees, and task forces.
    • Promote existing and new policies, participate in commencement activities as assigned, and work with Information Technology on upgrades, testing, and coordinate solutions and corrective actions.
  • Compliance & Oversight:
    • Serve as the main contact to represent the university to various government agencies, interpreting complex regulations, government structures, and processes, as well as best practices in the field of international education.
    • Attend mandatory site and school visits, provide continuous training to DSOs, and ensure accurate data reporting in SEVIS.
    • Implement policies and procedures in line with government regulations and best practices, collaborate with campus and community partners for engagement opportunities and further advocacy for the International Student population.
    • Submit certification of athletic eligibility for student-athletes to appropriate external agencies, accountable for data collection/analysis and preparation of reports for decision making.
  • Process Improvement:
    • Lead efforts of continuous process improvement and better utilization of system functionality to create greater efficiencies, more accurate throughput, and an improved student experience.
    • Provide leadership and guidance for all initiatives to advance services provided by the Academic Records and International Student Support team.
    • Responsible for team development and maintenance of accurate process documentation and training guides, anticipating and ensuring adherence to relevant University policy for all processes.
Requirements
  • Bachelor's degree.
  • Experience providing supervision and performance management over staff.
  • Experience working in an enrollment services department in Higher Education.
  • Experience working with Banner or a related student information system.
  • U.S. Citizenship or lawful permanent residence of the United States, as required by Federal law Homeland Security to serve as PDSO or DSO.
  • Experience working with varied visa statuses and federal regulations as they pertain to international students.