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Customer Service Representative

2 months ago

Wildwood, New Jersey, United States Tekwissen Full time
Job Summary

We are seeking a highly skilled and customer-focused Receptionist/Info Clerk to join our team at TekWissen Group in Wildwood, FL. As a key member of our workforce management team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Meet and greet customers, assisting them with the application process and navigating through our self-service lobby.
  • Ensure that lobby equipment and forms are available to customers throughout the day.
  • Answer general inquiry questions related to program requirements, application processing, case status, and benefit information.
  • Log customers into our computer-based system for data collection and customer service resolution.
  • Educate customers on community partners and the benefits of our ACCESS Account.
About TekWissen Group

TekWissen Group is a workforce management provider dedicated to delivering exceptional services to our clients. We are committed to providing a supportive and inclusive work environment that values diversity and promotes equal opportunities.