Customer Service Representative

4 weeks ago


Wildwood, New Jersey, United States PNC Full time
Job Description

PNC is seeking a highly motivated and customer-focused individual to join our Retail Branch organization as a Part-Time Teller. As a key member of our team, you will provide exceptional customer service, accurately process high-volume customer banking transactions, and develop banking product referral opportunities through strong customer relationship skills.

Key Responsibilities:

  • Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
  • Process a variety of customer interactions, including lobby engagement activities to connect with customers and position PNC products to meet their needs.
  • Educate customers on alternatives available for their financial interactions and identify banking opportunities during the customer interaction.
  • Apply product and procedural knowledge to solve customer's problems and adhere to all policies and procedures.

Requirements:

  • Customer-focused individual with a passion for delivering exceptional customer service.
  • Ability to work in a fast-paced environment and accurately process high-volume customer banking transactions.
  • Strong communication and interpersonal skills to develop banking product referral opportunities through customer relationship skills.
  • Ability to work independently and as part of a team to achieve business objectives.

What We Offer:

  • A comprehensive range of benefits, including medical, dental, and vision options, employee life insurance, and 401(k) with PNC match.
  • Opportunities for professional growth and development through training and education programs.
  • A dynamic and inclusive work environment that values diversity and promotes a culture of inclusion.

About PNC:

PNC is a leading financial services organization with a rich history of innovation and customer service. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers.



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