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Customer Service Representative

2 months ago

Wildwood, Florida, United States Massage Envy Full time

Overview:

We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Service Associate at Massage Envy Wildwood. As a key member of our team, you will be responsible for providing exceptional customer service, promoting the value of Total Body Care, and supporting clinic flow.

Responsibilities:

  • Provide outstanding customer service and help everyone feel valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach

Perks and Benefits:

  • Competitive base pay, plus bonuses and commissions
  • Matching 401(k)
  • Employee Assistance Program
  • A flexible schedule for a better work/life balance
  • In-depth product and service training
  • A free massage, skincare or stretch service each month*
  • 50% off all products

Requirements:

  • Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Are critical thinkers with excellent math and computer skills and the ability to multitask
  • Have great people skills and can establish positive relationships with guests
  • Are supporters of total body care with a general knowledge of massage and skin care services

Culture and Support:

  • Trained leadership that is invested in YOUR success
  • Award programs (like Sales Associate of the Year)
  • A caring community that strives to celebrate individuality and share knowledge

We're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey. If you're ready to join a growing community with experienced professionals who share your same passion, we can't wait to meet you.

*ME SPE Franchising, LLC (ME SPE) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (MEF), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.