Customer Service Representative

6 days ago

Wildwood, Florida, United States PNC Full time
Job Description

Job Title: Part Time Teller

Job Summary: We are seeking a Part Time Teller to join our Retail Branch team. As a Part Time Teller, you will provide exceptional customer service, accurately perform high volume customer banking transactions, educate customers on new technology, and develop banking product referral opportunities through strong customer relationship skills.

Key Responsibilities:

  • Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
  • Process a variety of customer interactions, including lobby engagement activities to connect with customers and position PNC products to meet their needs.
  • Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
  • Apply product and procedural knowledge to solve customer's problems.
  • Adhere to all policies and procedures, demonstrating sound judgment within established limits.

Requirements:

  • Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
  • Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
  • Competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Benefits:

  • PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
  • Depending on your eligibility, options for part-time employees include medical/prescription drug coverage, dental and vision options, employee life insurance, 401(k) with PNC match, pension and stock purchase plans, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.
  • In addition, PNC generally provides the following paid time off, depending on your eligibility: parental leave, up to 11 paid holidays each year, 6 occasional absence days each year, unless otherwise required by law, and may also be eligible for vacation time after first year of service, if employee meets hours-worked requirements.

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