Customer Support Specialist for After Sales

2 weeks ago


Southampton, New York, United States Yachts & Yachting Club Full time

Position: After Sales Assistant

Location: Southampton

Salary: Dependent on Experience

Job Type: Full-time

Company: Yachts & Yachting Club

We are seeking a dedicated After Sales Assistant to enhance our aftersales operations. This role will support the After Sales Manager in various tasks, including customer interaction, supplier coordination, and inventory management. The position also involves practical responsibilities related to warranty inspections and basic troubleshooting of yachts and motorboats.

Key Responsibilities:

  • Assist with warranty and aftersales processes for both sail and power vessels.
  • Engage directly with customers and liaise with the manufacturing facility.
  • Handle inquiries regarding spare parts and manage orders.
  • Oversee the receipt and dispatch of goods in the stores.
  • Maintain accurate digital records for warranties and spare parts.
  • Conduct local inspections of vessels for warranty assessments.
  • Facilitate the delivery and movement of yachts and motorboats.

Essential Requirements:

  • Hands-on experience and knowledge of sail and power boats, preferably with a maintenance background.
  • Strong communication and interpersonal skills.
  • Proficient in IT and highly organized.
  • Able to manage multiple tasks and work under pressure.
  • Team-oriented mindset, valuing collaboration with colleagues.
  • Possession of personal transportation.

For candidates lacking formal qualifications, we are open to considering RYA yacht or power training as part of the employment package.

Note: Occasional weekend work may be required, and candidates should be prepared for travel within the UK and potentially abroad.

Application Process: Interested individuals are encouraged to submit a recent CV along with a cover letter.

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