Guest Services Guardian

2 weeks ago


Point, Texas, United States Equity LifeStyle Properties Full time

At Equity LifeStyle Properties, we pride ourselves on our commitment to excellence and a culture that values recognition. We are currently seeking a dedicated individual for the role of Customer Service Ranger.

Key Responsibilities:

The Customer Service Ranger will be responsible for overseeing the campground premises, addressing inquiries, enforcing regulations, and ensuring the safety of our guests and their possessions. The ideal candidate will maintain composure in high-pressure situations and respond appropriately in accordance with local, state, and federal regulations.

Your duties will encompass:

  • Vigilantly monitoring the property for any issues or potential concerns.
  • Ensuring the security of the premises.
  • Enforcing resort policies, addressing concerns, and contacting law enforcement when necessary.
  • Managing guest access through the campground entrance and verifying eligibility.
  • Conducting regular patrols, inspections of rental units, and golf carts.
  • Handling camping reservations, check-ins and check-outs, as well as selling day passes and merchandise.
  • Prioritizing the safety and satisfaction of guests.
  • Executing additional tasks as assigned.
Qualifications:
  • High school diploma or equivalent.
  • Basic proficiency in reading, writing, and mathematics, along with the ability to utilize computer software.
  • Ability to work effectively in a team-oriented environment.
  • Strong problem-solving skills, with the ability to assess situations and make sound judgments.
  • Outstanding customer service and communication skills, coupled with a friendly attitude.
  • Experience in security, law enforcement, or within an RV setting is advantageous.
  • Possession of a valid driver's license, a clean driving record, and current auto insurance.
  • Willingness to work various shifts, including weekends, holidays, and on-call duties.
In exchange for your valuable skills and contributions, we offer a comprehensive benefits package that includes medical, dental, and vision coverage, a generous 401(k) employer match, as well as paid vacation, holidays, and sick leave.

We encourage you to explore our website for further details about our outstanding resort communities.

As an Equal Opportunity Employer, we appreciate and welcome all applicants.

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