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Guest Services Coordinator

2 months ago

High Point, North Carolina, United States Courtyard by Marriott High Point Full time
Job Overview

About Us: We are a premier hotel establishment dedicated to providing exceptional hospitality.

Key Responsibilities:

As a Guest Services Coordinator, you will play a vital role in ensuring a seamless experience for our guests. Your responsibilities will include:

  • Guest Reception: Greet and assist guests during check-in and check-out, ensuring a warm and welcoming atmosphere.
  • Payment Processing: Handle all forms of payment accurately and efficiently, maintaining financial integrity in all transactions.
  • Room Management: Oversee room assignments and address any changes or issues promptly, ensuring guest privacy and satisfaction.
  • Customer Support: Address guest inquiries and resolve any escalated issues, ensuring a high level of service and satisfaction.
  • Documentation: Maintain accurate records of guest registrations, transactions, and service requests.
Additional Duties:

In addition to the primary responsibilities, you will also:

  • Ensure the front desk and lobby areas are clean, organized, and well-stocked.
  • Compile and distribute necessary reports to management.
  • Report any maintenance or safety concerns to the appropriate personnel.
  • Assist with other tasks as assigned by management.
Qualifications:
  • Dependable and trustworthy with a strong work ethic.
  • Able to work flexible hours, including weekends and holidays.
  • Must be at least 18 years of age.
  • Availability for overnight shifts and evening hours is required.
Preferred Qualifications:
  • Previous experience in hospitality is a plus, but we are open to training motivated individuals.
Benefits:
  • Opportunities for career advancement within our expanding company.
  • Employee discounts on hotel stays.
  • Paid vacation time after one year of service for both part-time and full-time employees.
  • Health insurance options available for full-time employees.