Guest Services Representative

2 weeks ago


Stevens Point, Wisconsin, United States Holiday Inn Stevens Point Full time

Position Overview:

The Front Desk Agent plays a crucial role in ensuring a positive experience for guests by providing exceptional service from the moment they arrive until their departure. This position involves a variety of tasks including guest registration, reservation management, and offering concierge services. The ideal candidate will demonstrate a commitment to guest satisfaction while optimizing room occupancy and revenue.

Key Responsibilities:

  • Welcome and register guests in a warm and friendly manner.
  • Manage reservations, including modifications and cancellations, with attention to detail.
  • Provide information about hotel services, amenities, and local attractions.
  • Handle guest inquiries and requests promptly and courteously.
  • Maintain effective communication with team members and other departments.
  • Ensure compliance with hotel policies and procedures for safety and efficiency.
  • Process check-ins and check-outs efficiently, ensuring a smooth experience for guests.
  • Utilize the Front Desk computer system to manage guest accounts and reservations.
  • Assist in maintaining the cleanliness and organization of the front desk area.
  • Participate in team meetings and training sessions as required.

Qualifications:

  • High School diploma or equivalent is required.
  • Experience in the hospitality industry is preferred.
  • Strong interpersonal skills and a positive attitude towards guest service.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Proficient in basic math and financial transactions.
  • Excellent communication skills, both verbal and written.
  • Ability to remain calm and composed under pressure.

About the Property:

This hotel features modern amenities including an indoor pool and fitness center, ensuring a comfortable stay for all guests. With a focus on exceptional service, the team is dedicated to creating memorable experiences for visitors.

Company Overview:

Aimbridge Hospitality is a leading third-party hotel management company, overseeing a diverse portfolio of hotels worldwide. Our commitment to excellence is reflected in our dedicated team of associates who strive to provide outstanding service and achieve remarkable results.



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