Guest Services Representative
2 weeks ago
Job Overview
The Front Desk Agent plays a crucial role in ensuring guests receive a warm welcome and exceptional service throughout their stay. This position involves registering guests, managing reservations, and performing concierge duties while ensuring guest satisfaction and optimizing room occupancy.
Key Responsibilities
- Welcome and register guests with a friendly demeanor, ensuring a smooth check-in and check-out process.
- Handle guest inquiries regarding hotel services, amenities, and local attractions.
- Maintain accurate records of guest information and reservations.
- Assist in managing the hotel’s telephone switchboard, ensuring all calls are handled promptly and professionally.
- Collaborate with team members across departments to provide seamless service to guests.
- Stay informed about hotel rates, packages, and promotions to effectively assist guests.
- Address and resolve guest issues and complaints in a timely and courteous manner.
- Ensure compliance with all hotel policies and procedures to maintain a safe and efficient operation.
Qualifications
- High School diploma or equivalent required; college coursework in a related field is a plus.
- Previous experience in a hotel or customer service role is preferred.
- Strong communication skills and the ability to convey information clearly.
- Detail-oriented with strong problem-solving abilities.
- Ability to work effectively in high-pressure situations while maintaining composure.
- Familiarity with basic financial transactions and arithmetic functions.
Company Overview
Aimbridge Hospitality is a leading global hotel management company, overseeing a diverse portfolio of properties across various brands and locations. Our dedicated team is committed to delivering outstanding guest experiences and achieving exceptional operational results.
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