Guest Services Representative

2 weeks ago


Stevens Point, Wisconsin, United States Aimbridge Hospitality Full time

Job Overview

The Front Desk Agent plays a crucial role in ensuring guests receive a warm welcome and exceptional service throughout their stay. This position involves registering guests, managing reservations, and performing concierge duties while ensuring guest satisfaction and optimizing room occupancy.

Key Responsibilities

  • Welcome and register guests with a friendly demeanor, ensuring a smooth check-in and check-out process.
  • Handle guest inquiries regarding hotel services, amenities, and local attractions.
  • Maintain accurate records of guest information and reservations.
  • Assist in managing the hotel’s telephone switchboard, ensuring all calls are handled promptly and professionally.
  • Collaborate with team members across departments to provide seamless service to guests.
  • Stay informed about hotel rates, packages, and promotions to effectively assist guests.
  • Address and resolve guest issues and complaints in a timely and courteous manner.
  • Ensure compliance with all hotel policies and procedures to maintain a safe and efficient operation.

Qualifications

  • High School diploma or equivalent required; college coursework in a related field is a plus.
  • Previous experience in a hotel or customer service role is preferred.
  • Strong communication skills and the ability to convey information clearly.
  • Detail-oriented with strong problem-solving abilities.
  • Ability to work effectively in high-pressure situations while maintaining composure.
  • Familiarity with basic financial transactions and arithmetic functions.

Company Overview

Aimbridge Hospitality is a leading global hotel management company, overseeing a diverse portfolio of properties across various brands and locations. Our dedicated team is committed to delivering outstanding guest experiences and achieving exceptional operational results.



  • Stevens Point, Wisconsin, United States Holiday Inn Stevens Point Full time

    Position Overview:The Front Desk Agent plays a crucial role in ensuring a positive experience for guests by providing exceptional service from the moment they arrive until their departure. This position involves a variety of tasks including guest registration, reservation management, and offering concierge services. The ideal candidate will demonstrate a...


  • Stevens Point, Wisconsin, United States Holiday Inn Stevens Point Full time

    Job Overview:The Front Desk Agent plays a crucial role in ensuring guests have a memorable experience by providing exceptional service from the moment they arrive until their departure. Key responsibilities include welcoming guests, managing reservations, and performing concierge duties while maintaining a high standard of service.Key...


  • Stevens Point, Wisconsin, United States Fairfield Stevens Point Full time

    Position Overview:The Guest Services Supervisor plays a crucial role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay. This position is also responsible for optimizing room revenue and occupancy rates.Qualifications:Minimum of 2...


  • Stevens Point, Wisconsin, United States Festival Foods Full time

    About Festival FoodsFestival Foods is a Wisconsin-based, family-owned grocery store chain that prioritizes community involvement and exceptional customer service. With over 40 full-service supermarkets across the state, we strive to provide guests with a unique shopping experience.Job SummaryWe are seeking a skilled Customer Service Representative to join...


  • Stevens Point, Wisconsin, United States Festival Foods Full time

    About Festival FoodsWe are a Wisconsin-based family- and employee-owned grocer that is committed to giving back to the communities we serve and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.Our MissionWe strive to be the best grocery store in the Midwest, providing our guests with...


  • Stevens Point, Wisconsin, United States Fairfield Stevens Point Full time

    Position Overview:The Guest Services Supervisor plays a pivotal role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay. This position is also tasked with optimizing room revenue and occupancy rates.Qualifications:Minimum of 2 to 3...


  • Stevens Point, Wisconsin, United States Fairfield Stevens Point Full time

    Position Overview:The Guest Services Manager plays a pivotal role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests from the moment they arrive until their departure. This position is also crucial in optimizing room revenue and occupancy rates.Essential Qualifications:Minimum...


  • Stevens Point, Wisconsin, United States Fairfield Stevens Point Full time

    Position Overview:The Guest Services Supervisor plays a crucial role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay. This position is also tasked with optimizing room revenue and occupancy rates.Qualifications:Minimum of 2 to 3...


  • Stevens Point, Wisconsin, United States Fairfield Stevens Point Full time

    Position Overview:The Guest Services Manager plays a crucial role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay. This position is also focused on optimizing room revenue and occupancy rates.Qualifications:Minimum of 2 to 3...


  • Stevens Point, Wisconsin, United States Stevens Point Area YMCA Full time

    **Job Summary**Stevens Point Area YMCA is seeking a highly motivated and customer-focused individual to join our Member Services team as a Customer Service Representative. In this role, you will be responsible for providing timely and accurate information to members and guests, while also assisting the Member Services Director in creating and implementing...


  • Stevens Point, Wisconsin, United States Farm Credit Services of America Full time

    Job SummaryHybrid RoleWe are seeking a highly skilled and customer-focused individual to join our Customer Support Team as a Customer Service Representative. In this role, you will provide exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesProvide first-level support for customer...


  • Stevens Point, Wisconsin, United States The Judge Group Full time

    About The Judge GroupThe Judge Group is a leading provider of professional staffing and consulting services. We are committed to delivering exceptional results and building long-term relationships with our clients and candidates.Job Title: Customer Care RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a...


  • Stevens Point, Wisconsin, United States Associated Banc-Corp Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Contact Center, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a professional and timely manner.Key...


  • Stevens Point, Wisconsin, United States Sentry Full time

    At SentryWorld, we prioritize delivering an exceptional experience that encourages our guests to return time and again. To uphold this commitment, we seek a dedicated team of customer-oriented professionals who excel in building and nurturing guest relationships, ensuring memorable interactions. We are currently in search of a dynamic and enthusiastic Pro...


  • Stevens Point, Wisconsin, United States Sentry Full time

    At SentryWorld, we prioritize creating an exceptional experience that encourages our guests to return season after season. To fulfill this commitment, we need a dedicated team of customer-oriented individuals who can foster guest relationships and deliver memorable experiences. We are in search of a motivated and enthusiastic Pro Shop Attendant for the...


  • Stevens Point, Wisconsin, United States Main Grain Bakery Full time

    Job OverviewMain Grain Bakery is seeking a dedicated individual to fill the role of Front Of House. We are looking for someone who is enthusiastic, detail-oriented, and committed to providing excellent service.Key ResponsibilitiesWelcome patrons and process their orders efficientlyPrepare and package customized ordersManage opening and closing...


  • Stevens Point, Wisconsin, United States Main Grain Bakery Full time

    Job OverviewMain Grain Bakery is seeking a dedicated individual to fill the role of Front Of House. We are a vibrant establishment looking for someone who is enthusiastic, detail-oriented, and committed to providing excellent service.Key ResponsibilitiesWelcome patrons and accurately record their ordersPrepare and package custom ordersManage opening and...


  • Stevens Point, Wisconsin, United States Delta Dental of Wisconsin Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Delta Dental of Wisconsin. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesDevelop and maintain a thorough working knowledge of...


  • Stevens Point, Wisconsin, United States CoVantage Credit Union Full time

    **Job Summary**CoVantage Credit Union is seeking a highly skilled and customer-focused Member Service Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional service to our members, ensuring their needs are met, and exceeding their expectations.**Key Responsibilities**Provide members with professional,...


  • Stevens Point, Wisconsin, United States Biolife Plasma Services Full time

    About BioLife Plasma ServicesBioLife Plasma Services is a leading provider of plasma-based therapies, dedicated to improving the lives of patients with rare diseases. Our team is passionate about delivering exceptional customer service and quality care to our donors, while also providing a supportive and inclusive work environment.Job SummaryWe are seeking a...