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Guest Services Manager

3 months ago

Stony Point, New York, United States Presbyterian Church USA Full time

Company Overview:

Stony Point Center is located in the scenic Hudson River Valley, 45 minutes northwest of New York City in beautiful upstate New York. A space committed to welcoming guests from all walks of life, fostering dialogue, inspiring spiritual work and eradicating systemic racism and institutionalized poverty. Owned and operated by the Presbyterian Church (USA) for over 40 years, Stony Point Center rests on 30 acres of nature, gardens and farmland. The Meditation Space, Labyrinth and Art Space help guests explore faith, creativity, community and leadership building.

Position Purpose: Assure the best possible guest experience and assure that the needs of our guests and our guest group contacts are fully met. This position, in many ways, is the 'face' of Stony Point Center. Manage all aspects of guest interactions at the front office, guest groups' meeting needs, housekeeping and custodial services related to the guest experience.

Roles and responsibilities:

  1. Work effectively with the Group Reservation Department to ensure a seamless transition as guest groups arrive and while present on site.
  2. Address any guest concerns that arise during the guest's stay or afterward.
  3. Provide supervision and support for the Housekeeping department. Assure all Housekeeping staff members receive appropriate training and support and are efficiently scheduled.
  4. Order and maintain an appropriate inventory of supplies.
  5. Provide Supervision and support for the guest services associates. Assure all group meeting spaces are clean and appropriately set up in advance of each group's arrival, including technological needs. Respond to the special needs of each guest group as those needs arise.
  6. Oversee the process of guest sleeping & meeting room inspections.
  7. Serve as Manager on Duty
  8. Responsible for Campbrain system management and appropriate usage. Essential Position Requirements:
  9. BA in field related to people management or equivalent experience in the hospitality industry
  10. Demonstrated experience in a related customer service position
  11. Demonstrated experience managing people and systems
  12. Strong supervisory skills
  13. Strong project and time management skills
  14. Strong written and oral communication skills
  15. Ability to delegate effectively and help employees set appropriate goals, and maintain accountability to those goals
  16. Ability to interact and communicate with individuals from different racial and ethnic backgrounds
  17. Ability to support a team-based and consensus-building approach to problem solving
  18. Strong customer service skills and ability to manage crises calmly
  19. Demonstrated ability to learn and integrate use of new management software
  20. Basic A/V understanding
  21. Conflict mediation skillsHelpful Skills:
  22. Have a deep understanding and commitment to cultural and racial ethnic inclusiveness. Values diverse groups, ethnicities, genders, communities, cultural constituencies and points of view. Able to relate well to people from all walks of life and of varying theological perspectives
  23. Ability to speak one or more languages other than English very helpfulRequired Competencies:
  24. Deep understanding and commitment to cultural and racial ethnic inclusiveness. Values diverse groups, ethnicities, gender expressions, communities, cultural constituencies and points of view
  25. Ability to manage conflict
  26. Strong collaborative spirit
  27. Able and open to learn from others
  28. Able to work without direction
  29. Can work in a fast-paced and high-pressure environment Physical Requirements:
  30. Requires the ability to see, hear, speak, type, write and move from one location to another while performing tasks.
  31. May involve lifting up to 25 lbs in the process of supporting housekeepers and Guest Services Staff.
  32. Requires residing on campus when serving as Manager on Duty if living 10min. or more away.
  33. Weekend work and evening work requiredAdditional Information/Benefits:

    We believe a balanced life, with time for work, leisure, and spiritual nurture, makes us healthier and more productive colleagues at the Presbyterian Center.

    The Presbyterian Church (U. S. A. ) offers a competitive benefits package for eligible employees including Medical, Dental, Pension Plan, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), Flexible Spending accounts, 403(b) Retirement Savings Plan, Vacation Days, Sick Days, and Paid Holidays.

    A Corp Commitment:

    Our faith in God inspires our commitment to the values of diversity, equity, inclusion, and belonging and is grounded in scripture, the Constitution of the Presbyterian Church (U. S. A. ), and actions of the General Assembly of the Presbyterian Church (U. S. A. ).

    Presbyterian Church (U. S. A. ) is committed to being not only an Equal Employment Opportunity Employer as defined by the U. S. government, but with the inclusion of gender identity and sexual orientation as well.

    Candidates from Presbyterian communities in the global south and other historic Presbyterian Communities of Color, preferably with theological training and fluency in languages other than English, are encouraged to apply.

    Company Overview

    Stony Point Center está situado en el pintoresco valle del río Hudson, a 45 minutos al noroeste de la ciudad de Nueva York, en el bello norte del estado de Nueva York. Un espacio comprometido con la acogida de huéspedes de toda condición, que fomenta el diálogo, inspira el trabajo espiritual y erradica el racismo sistémico y la pobreza institucionalizada. Propiedad de la Iglesia Presbiteriana (EE. UU. ) y gestionado por ella desde hace más de 40 años, Stony Point Center se asienta sobre 30 acres de naturaleza, jardines y tierras de cultivo. El Espacio de Meditación, el Laberinto y el Espacio de Arte ayudan a los huéspedes a explorar la fe, la creatividad, la comunidad y la construcción de liderazgo.

    Propósito del puesto: Garantizar la mejor experiencia posible a los huéspedes y asegurarse de que se satisfacen plenamente las necesidades de nuestros huéspedes y de los contactos de nuestro grupo de huéspedes. Este puesto, en muchos sentidos, es la "cara" del Centro Stony Point. Gestionar todos los aspectos de las interacciones con los huéspedes en la recepción, las necesidades de reuniones de los grupos de huéspedes, la limpieza y los servicios de custodia relacionados con la experiencia de los huéspedes.

    Funciones y responsabilidades de los concilios

  34. Trabajar eficazmente con el Departamento de Reservas de Grupos para garantizar una transición fluida a medida que llegan los grupos de invitados y mientras están presentes en el lugar.
Abordar cualquier preocupación de los huéspedes que surja durante su estancia o después. Supervi.