Senior Business Process Consultant
3 days ago
USAA is seeking a highly skilled Senior Business Process Consultant to join our Bank Quality Control Program Team. As a key member of our team, you will be responsible for executing governance activities for Bank Quality Control Monitoring, including management of the QC Methodology, Coverage Plan, Procedures, Technology/Tools, Dashboards/Reporting, and taxonomy requirements.
Key Responsibilities- Engage with key stakeholders to implement sustainable strategic solutions.
- Develop business process improvements for the Bank that align with business deliverables, bank strategy, and risk management framework.
- Lead planning and execution efforts and coordinate activities for highly complex projects.
- Apply a complete understanding of risk and regulatory compliance to handle risks by using established methodologies and exercising control plans to ensure alignment with bank-specific goals and process requirements.
- Provide consultation to influence and ensure process is designed to address risk across all activities.
- Review and develop communication and change management plans for customers and internal stakeholders to drive awareness on current processes and/or changes.
- Ensure alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
- Use data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
- Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 6+ years of experience in business process consulting, process design, and/or program/project management experience.
- Advanced knowledge of bank products and processes.
- Experience in implementing and sustaining change/improvements.
- Experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.
- Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.
- Experience/knowledge of Risk Management frameworks and Banking Regulatory requirements.
- Demonstrated experience with process improvement, workflow, benchmarking, and/or evaluation of business processes.
- Previous Retail Banking and/or Quality Control Experience
- Previous project/change management experience leading complex work efforts to completion
- Ability to develop presentations or reports that communicate important information to various levels of leadership, including regulatory exams
- Previous Issue Management experience
- US military experience through military service or a military spouse/domestic partner
USAA offers a competitive compensation package, including a salary range of $99,160 - $189,530, based on experience and market data. Additionally, employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness, including comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
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