Strategic Process Improvement Specialist
6 days ago
USAA is seeking a highly skilled Senior Business Process Consultant to join our team. As a trusted advisor, you will provide consultation services to internal clients in areas of strategic sourcing, alternatives, and solutions, supplier management, affiliate agreement adherence, third-party risk management, and bank operations.
Key Responsibilities- Engage with key stakeholders to implement balanced strategic solutions.
- Develop business process improvements for the Bank that align with business deliverables, bank strategy, and risk management framework.
- Lead planning and execution efforts and coordinate activities for highly complex projects.
- Apply a holistic understanding of risk and regulatory compliance to manage risks by using established methodologies and exercising control plans to ensure alignment with bank-specific goals and process requirements.
- Provide consultation to influence and ensure process is designed to address risk across all activities.
- Review and develop communication and change management plans for customers and internal stakeholders to drive awareness on current processes and/or changes.
- Ensure alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
- Utilize data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and advise key stakeholders.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
- Bachelor's degree or 4 years of related experience may be substituted in lieu of degree.
- 6 years of experience in business process consulting, process design, and/or program/project management experience.
- Advanced knowledge of bank products and processes.
- Experience in implementing and sustaining change/improvements.
- Experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.
- Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.
- Expert experience/knowledge of Risk Management frameworks and Banking Regulatory requirements.
- Demonstrated experience with process improvement, workflow, benchmarking, and/or evaluation of business processes.
- Experience with Deposit Account Restrictions in a medium to large-sized regional or national financial services institution.
- Experience working with core banking systems.
- Experience with Payment processing and exceptions, including checks and ACH.
- Understanding of risk management principles and processes including process risk assessment, controls, issue management, building or modifying governance and oversight processes, performance reporting, and linkage to key risk indicators and risk statements.
- Demonstrated experience managing multiple stakeholders, accountability for deliverables, and high-quality execution of work.
USAA offers a competitive salary range of $99,160 - $178,480, based on experience and market data. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Additionally, USAA provides best-in-class benefits to support employees' physical, financial, and emotional wellness, including comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
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