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Technical Support Specialist

2 months ago

Stamford, Connecticut, United States Aquinas Consulting Full time
Position Overview

Aquinas Consulting is seeking a dedicated Technical Support Specialist to join our team. In this role, you will report to the IT Manager and be responsible for delivering exceptional support to all end-users. The ideal candidate will possess strong interpersonal and communication skills, a solid technical background, a proactive attitude, and a commitment to professionalism.

Key Responsibilities:

  • Deliver outstanding customer support through various channels including in-person, phone, and digital communication.
  • Utilize a helpdesk management system to track, assign, and resolve support tickets while adhering to service level agreements.
  • Install and set up computer systems, software applications, and printing devices.
  • Diagnose and troubleshoot software and hardware issues effectively.
  • Assist in the onboarding process for new employees.
  • Manage user accounts and computer assignments in Active Directory, ensuring proper security settings are applied.
  • Oversee inventory of equipment and supplies.
  • Provide support for the Microsoft 365 suite and related applications.
  • Ensure compliance with SharePoint and OneDrive standards.
  • Facilitate training on Microsoft Office Suite.
  • Maintain and update technology service desk policies and procedures.
  • Create and manage knowledge base articles for both the technology team and end-users.
  • Track and manage technology assets, ensuring accurate software and hardware inventory.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related technical discipline.
  • A minimum of one year of experience in a similar support role.
  • Proficient in essential technology skills.
  • In-depth knowledge of Microsoft Active Directory, Windows 10, PC and Mac hardware, printing solutions, mobile devices, remote access, and productivity software (Office 365, Google Apps, etc.).
  • Familiarity with helpdesk platforms, operating system migrations, and automated software deployment.
  • Strong understanding of networking, wireless technologies, server management, and security protocols.
  • Excellent communication skills, both written and verbal, with the ability to convey complex information clearly.
  • Ability to work independently, demonstrating initiative and problem-solving skills.
  • Professional demeanor with a focus on customer service and collaboration.
  • Reliable attendance and punctuality.
  • Willingness to work flexible hours, including evenings and weekends as necessary.
  • Technical certifications (e.g., MCP, MCSE, ITIL, A+) are advantageous.
  • Proficiency in written and spoken Latin American Spanish is a plus.

We are proud to be a woman and minority-owned business that has been providing staffing solutions in Engineering, IT, and Manufacturing for over 20 years. Aquinas Consulting is an equal opportunity employer, committed to considering all qualified applicants without regard to race, gender, age, or any other characteristic protected by law.