Vice President of Client Partnerships
2 weeks ago
About the Role:
PRGX Global, Inc. is seeking a highly skilled and experienced Vice President, Client Engagement to join our team. As a key member of our leadership team, you will be responsible for maintaining strong relationships with key client stakeholders, ensuring our clients' expectations are satisfied, and achieving their desired outcomes.
Key Responsibilities:
- Manage key client relationships, becoming both a client advocate internally and serving as the primary contact for the client.
- Develop, nurture, and maintain strong strategic relationships with multiple contact levels at the client, connecting with key business executives and stakeholders.
- Monitor performance and client adoption of PRGX's offerings, ensuring SLAs are met or exceeded.
- Ensure complex issues are resolved when they arise, and conduct regular, timely check-ins with clients.
- Listen to client challenges and identify opportunities to upsell/cross-sell PRGX solutions that solve them.
- Synthesize client trends and insights, communicating key findings to internal stakeholders to drive continuous improvement.
- Develop and execute comprehensive strategies that enhance client relationships and drive revenue growth for PRGX.
- Lead, motivate, and coach the Client Experience team, fostering a high-performance and accountable culture.
- Represent PRGX at industry events, conferences, and networking events to enhance PRGX's brand and foster new relationships.
Requirements:
- Bachelor's degree in business administration or related field; Master's degree preferred.
- Minimum of 15 years' experience in client engagement, client relationship management, or similar role on large and complex client engagements.
- Minimum of 15 years' experience in source-to-pay, procure-to-pay, procurement, accounts payable, category management, and/or profit recovery auditing.
- Deep subject matter expertise of the source-to-pay and/or procure-to-pay cycles.
- Strong leader with a passion for clients and their success.
- Detail-oriented and able to make sense of complex information.
- Ability to easily build and maintain relationships even when facing difficult situations.
- Ability to think critically and strategically, problem solve, adapt approach and demeanor to match shifting demands of different situations.
About PRGX Global, Inc.:
PRGX Global, Inc. is a leading provider of software and services to maximize our clients' revenue recovery and drive margin improvement with their source-to-pay data.
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