Vice President of Operational Excellence and Employee Engagement
3 days ago
The Vice President of Operational Excellence and Employee Engagement will orchestrate both short-term and long-term business transformation initiatives focused on enhancing our end-to-end experience model, fostering continuous improvement, and implementing impactful employee engagement programs.
This leadership role involves designing and driving operational quality standards, audit processes, and supportive training that inspires exceptional service delivery motivating the team to do their best work.
Key Responsibilities- Provide strategic solutions to enhance efficiency, effectiveness, and market leadership keeping client needs at the forefront.
- Lead Platinum Service Experience and manage the rewards & recognition platform to foster a people-first culture driving the highest levels of employee engagement.
- Lead the synK platform's evolution in alignment with the LENZ platform and FLIK's operational excellence goals.
- Unify and simplify what we do and how we do it for an improved internal experience.
- In partnership with FLIK Exec Team, establish an advisory board with operational representation from each division/function to enhance team collaboration and improve outcomes.
- Define quality standards and performance evaluation metrics to ensure measurability across all operational aspects. Optimize customer touchpoints for superior experiences.
- Lead data-driven initiatives to uncover deficiencies and provide operations with actionable insights that advise prescriptive corrective actions and training to improve performance.
- Establish best-in-class quality management processes and systems to drive a quality approach across all areas of the division - driving the goal of a quality customer experience.
- Define and implement a plan to maintain and continuously improve the system in collaboration with subject matter experts to ensure standards meet regulatory requirements, address feedback, and industry trends.
- Develop and implement a project plan for platform migration and implementation, including training and communications.
- Collaborate with sales and retention teams to effectively communicate to prospective and existing clients FLIK's best-in-class operational excellence capability, Platinum Service Experience, and employee engagement programs.
- Co-create the Operational Excellence training and implementation plans with FLIK HR and Director of Training, ensuring associates are empowered to take swift action on quality & service improvements while being supported with skills development.
- Ensure training materials are in alignment with associate development planning, accountability, and personal growth.
- Co-create communication plans and their delivery mechanisms with overarching FLIK communication plans.
This role offers a chance to drive operational excellence and foster a customer-centric culture, ultimately enhancing customer satisfaction and loyalty across the organization.
Associates at Flik Hospitality are offered many fantastic benefits, including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts.
FLIK Hospitality Group is an equal opportunity employer, committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
-
Vice President of Client Engagement
4 weeks ago
Atlanta, Georgia, United States PRGX Global, Inc. Full timeJob Title: Vice President, Client EngagementAt PRGX Global, Inc., we are seeking a highly skilled and experienced Vice President, Client Engagement to join our team. This role is responsible for maintaining strong relationships with key client stakeholders, ensuring our clients' expectations are satisfied, and achieving their desired outcomes.Key...
-
Vice President of Operations
4 days ago
Atlanta, Georgia, United States QISG Full timeJob Title: Vice President of OperationsQISG is seeking a seasoned Vice President of Operations to lead our organization's operational activities. As a key member of our executive team, you will be responsible for planning, directing, and coordinating day-to-day operations to ensure efficient and cost-effective systems.Key Responsibilities:Develop and...
-
Vice President of Construction Operations
4 weeks ago
Atlanta, Georgia, United States T5 Data Centers Full timeJob Title: Vice President of Construction OperationsT5 Data Centers is a leading provider of customized data center solutions for enterprise and hyperscale customers. With a commitment to quality and excellence, we offer a range of services including turnkey development, facilities management, and operations.We are seeking a highly skilled and experienced...
-
Vice President, Client Engagement Lead
3 days ago
Atlanta, Georgia, United States PRGX Global, Inc. Full timeJob SummaryPRGX Global, Inc. is seeking a highly skilled Vice President, Client Engagement to lead our client engagement efforts and drive revenue growth. The successful candidate will be responsible for maintaining strong relationships with key client stakeholders, ensuring client expectations are met, and achieving desired outcomes.Key...
-
Executive Vice President of Operations
2 days ago
Atlanta, Georgia, United States Truenorth Executive Search, Inc. Full timeExecutive Vice President of OperationsTruenorth Executive Search, Inc. is seeking an experienced Executive Vice President of Operations to lead the day-to-day operations of a rapidly growing durable goods product manufacturer. The ideal candidate will have a strong background in operations management, with experience in overseeing domestic manufacturing...
-
Vice President of Development
4 days ago
Atlanta, Georgia, United States American Heart Association Full timeJob Title: Vice President, DevelopmentOverview:The American Heart Association is seeking a highly skilled and experienced Vice President of Development to lead our Metro Atlanta core fundraising campaigns. As a key member of our leadership team, you will be responsible for driving aggressive growth in unrestricted revenue and building a dynamic development...
-
Vice President of Investment Strategy
5 days ago
Atlanta, Georgia, United States AssetMark Full timeJob Title: Vice President, Investment ConsultingAssetMark is seeking a seasoned investment professional to lead our investment consulting team. As Vice President, Investment Consulting, you will be responsible for developing and executing strategic initiatives to drive business growth and expand our service offerings.Key Responsibilities:Develop and...
-
Vice President of Manufacturing
5 days ago
Atlanta, Georgia, United States Altium Packaging LLC Full timeJob Title: Vice President of ManufacturingAltium Packaging LLC is seeking a highly experienced and skilled Vice President of Manufacturing to lead our manufacturing operations. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and ensuring the highest level of quality in our...
-
Vice President of Cybersecurity
2 months ago
Atlanta, Georgia, United States TIER4 GROUP Full timeJob OverviewPosition: Global Vice President of CybersecurityEmployment Type: Direct HireLocation: Remote, with preference for candidates near Atlanta, GA or Memphis, TNAre you an experienced security leader capable of engaging with C-suite executives regarding the threat landscape while simultaneously crafting and executing a robust security strategy? If...
-
Atlanta, Georgia, United States Ascot Group Full timeJob Title: Assistant Vice President, Underwriting Operations ManagerThis is an exciting opportunity to join Ascot Group, a leading specialty risk underwriting organization, as an Assistant Vice President, Underwriting Operations Manager. As a key member of the Operations leadership team, you will oversee the implementation of operational strategies, managing...
-
Vice President of Manufacturing Operations
2 weeks ago
Atlanta, Georgia, United States Altium Packaging Full timeJob SummaryWe are seeking a highly experienced and skilled Vice President of Manufacturing to lead our operations team and drive business growth. As a key member of our leadership team, you will be responsible for overseeing all aspects of manufacturing, including production, quality, and supply chain management.Key ResponsibilitiesLead a team of operations...
-
Vice President of Merchandising
4 days ago
Atlanta, Georgia, United States Carter'sOshKosh Full timeJob SummaryThe Vice President of Merchandising leads the cross-functional team in developing product and brand strategies for Carter's and OshKosh B'gosh. This role reports to the Senior Vice President of Merchandising and has 3-4 direct reports.Key ResponsibilitiesDevelop and implement global line plans, assortment mixes, and strategies for...
-
Vice President of Development
4 weeks ago
Atlanta, Georgia, United States American Heart Association Full timeAbout the RoleWe are seeking a highly skilled and experienced Vice President of Development to lead our Metro Atlanta market. As a key member of our leadership team, you will be responsible for driving aggressive growth in unrestricted revenue through building a dynamic development team and volunteer leadership talent and capabilities.Key...
-
Vice President of Manufacturing Operations
4 weeks ago
Atlanta, Georgia, United States Altium Packaging LLC Full timeJob SummaryWe are seeking a highly experienced and skilled Vice President of Manufacturing to lead our operations team and drive business growth. As a key member of our leadership team, you will be responsible for overseeing all aspects of manufacturing, including production, quality, and supply chain management.Key ResponsibilitiesLead a team of operations...
-
Atlanta, Georgia, United States Sysco Full timeJob SummaryThe Vice President, Emerging Leadership Development Program (ELDP) will be a key leader in driving customer centricity and operational excellence within the company's regions. Reporting to the Region President, the ELDP will have general management responsibility for the SSMG/FP Region, providing site leadership, building strong customer...
-
Vice President of Claims Operations
4 weeks ago
Atlanta, Georgia, United States Crawford & Company Full timeAbout the RoleWe are seeking a highly skilled and experienced Vice President to lead our Claims Operations team. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and ensuring exceptional customer service.Key ResponsibilitiesDevelop and implement strategies to improve claims...
-
HR Vice President
2 weeks ago
Atlanta, Georgia, United States US11345-AIRGAS Airgas USA, LLC Full timeJob Title: HR Vice PresidentJoin Airgas, an Air Liquide Company, as we seek an experienced HR Vice President to lead our human resources function in the South Division. This role is a key part of our organization's strategic priorities and objectives, and we're looking for a talented individual to drive our HR strategy forward.About the RoleThe HR Vice...
-
Vice President of Corporate Finance
4 days ago
Atlanta, Georgia, United States Children's Healthcare of Atlanta Full timeJob Title: Vice President, Corporate FinanceChildren's Healthcare of Atlanta is seeking a visionary and collaborative leader to serve as Vice President, Corporate Finance. This role will lead the Corporate Finance Department in providing timely and accurate financial information to support informed decision-making.Key Responsibilities:Develop and implement...
-
Vice President of Marketing
3 weeks ago
Atlanta, Georgia, United States Leap Brands Full timeJob Title: Vice President of MarketingLeap Brands is seeking a highly experienced Vice President of Marketing to lead all marketing efforts for our home services company specializing in turf management.Job Summary:The successful candidate will be responsible for developing and executing a comprehensive marketing strategy to drive brand awareness, customer...
-
Vice President of Asset Management
1 month ago
Atlanta, Georgia, United States Landmark Properties Full timeJob Title: Vice PresidentThe Vice President will oversee the entire spectrum of asset management for a growing portfolio of new development/construction deals as well as manage new lease ups and existing, stabilized assets within the portfolio.Key Responsibilities:Monitor the construction, lease-up, compliance, and on-going management for a portfolio of...