Senior Director of Client Success
7 days ago
{"h1": "Senior Director of Client Success", "h2": "Lead Client Success Organization", "p": "As a Senior Director of Client Success, you will lead the Client Success organization, including Directors and Strategic Account Executives, to drive engagement and high performance in client service as they manage annual renewals and upsell products. You will be a senior, strategic voice and trusted advisor in client and channel relationship management, particularly with leadership contacts. Your team will be prepared to deliver results as we scale the business to double in size every year or two. You will evaluate existing client success operations and drive improvements to processes, metrics, and performance. You will inspire and mentor a team of Client Success members, including the hiring and retention of top talent, while continuing to grow an existing customer success organization. You will deploy and oversee disciplined client management strategies across the entire customer base, revolving around building enduring relationships with clients. You will partner with Sales Leadership to develop strategies and goals around upsells and renewals, resulting in a positive impact on customer lifetime value. You will exude self-motivated ownership of metric-driven results, continually acting with a sense of urgency to ensure that results are attained, if not exceeded. You will lead account team activities, including coordination of learning opportunities, insights across market segments, and best practices in client service. You will de-escalate and resolve complex client situations both internally and externally. You will work cross-functionally to deliver client impact and quality outcomes as a senior strategic partner on large projects like our value story, transparency strategy, and reporting strategy. You will provide feedback to product, member services, and marketing teams for continuous improvement of the company's products and service offerings. You will promote a culture of learning and continuous improvement. You will champion perpetual change within Collective Health, ensuring that we anticipate market trends and offer industry-leading products and services.", "h3": "Requirements", "ul": [{"li": "15+ years in account management/client success (10 years of leadership experience)"}, {"li": "Strong knowledge of healthcare administration, benefits, insurance, technology, or related domains."}, {"li": "Comprehensive expertise in product positioning, sales, and integrations."}, {"li": "Experience and proven success in scaling client success organizations."}, {"li": "Proven customer experience management across stakeholders."}, {"li": "Lead the organization in leveraging data analysis to drive strategic decisions, fostering a culture of excellence across teams."}, {"li": "Strong leadership, strategic thinking, and problem-solving skills."}, {"li": "Experience with benefits consultants and health benefits ecosystem."}, {"li": "Excellent communication and relationship-building skills."}, {"li": "Ability to thrive in a collaborative, startup environment."}, {"li": "Passion for changing healthcare."}]}
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Senior Client Director
4 days ago
San Francisco, California, United States AKQA Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Client Director to join our team at AKQA. As a Senior Client Director, you will be responsible for nurturing and building senior client relationships founded on shared values and aspirations.Key ResponsibilitiesDevelop and execute strategic plans to drive revenue growth and client...
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Client Success Director
4 days ago
San Francisco, California, United States Voiceflow Full timeAbout the RoleWe are seeking a seasoned Client Success Director to join our team at Arine. As a key member of our client-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our medication optimization platform.Key ResponsibilitiesDevelop and execute client success strategies to...
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Executive Director of Client Success
3 weeks ago
San Francisco, California, United States Kavaliro Full timeAbout the Role:Kavaliro is seeking a seasoned professional to serve as the Executive Director of Client Delivery. As a key member of our leadership team, you will be responsible for overseeing the overall delivery and implementation success of multiple clients through a team of Client Delivery Directors.Key Responsibilities:Manage the P&L for the entire...
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Client Success Director
10 hours ago
San Francisco, California, United States Arine Full timeAbout ArineA rapidly growing healthcare technology and clinical services company, Arine is dedicated to ensuring individuals receive the safest and most effective treatments for their unique and evolving healthcare needs.The RoleWe are seeking a mid-level Client Success Director to build and grow relationships with our clients. This role is responsible for...
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Senior Client Success Strategist
3 weeks ago
San Francisco, California, United States BigID Full timeAbout Us: BigID stands at the forefront of technology innovation, specializing in solutions for data security, compliance, privacy, and governance. Our mission is to empower clients to mitigate risks, foster innovation, achieve compliance, cultivate trust, make informed decisions, and maximize the value of their data. Join our global team committed to...
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Client Success Director
2 days ago
San Francisco, California, United States Voiceflow Full timeAbout ArineA rapidly growing healthcare technology and clinical services company, Arine is dedicated to ensuring individuals receive the safest and most effective treatments for their unique and evolving healthcare needs.Our MissionWe are redefining what excellent healthcare looks like by solving issues through our software platform (SaaS). Our platform...
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Senior Client Success Strategist
3 weeks ago
San Francisco, California, United States Checkr Full timeAbout CheckrCheckr is revolutionizing the employment landscape by creating a more equitable hiring process. Our mission is to provide a swift and just method for screening potential employees. Founded in 2014 and currently valued at $5B, Checkr leverages cutting-edge technology and machine learning to empower hiring teams, enabling numerous organizations...
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Senior Client Director
7 days ago
San Francisco, California, United States AKQA Inc Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Client Director to join our team at AKQA Inc. As a champion for excellence and enduring client relationships, you will be responsible for nurturing and building senior client relationships founded on shared values and aspirations.Key ResponsibilitiesDevelop and execute strategic plans to...
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Senior Client Director
6 hours ago
San Francisco, California, United States AKQA Inc Full timeAbout the RoleWe are seeking a highly skilled Senior Client Director to join our team at AKQA Inc. As a champion for excellence and enduring client relationships, you will be responsible for nurturing and building senior client relationships founded on shared values and aspirations.Key ResponsibilitiesDevelop and execute strategic plans to drive client...
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Head of Client Success
3 weeks ago
San Francisco, California, United States Fountain Full timeCompany Overview:Fountain is a leading provider in the transportation sector, focusing on innovative solutions for workplace, campus, and community mobility. With a commitment to excellence, Fountain partners with top-tier brands to enhance commuting experiences and promote sustainable practices.Position Summary:The Director of Customer Success plays a...
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Head of Client Success
3 weeks ago
San Francisco, California, United States Fountain Full timeCompany Overview:Fountain is a leading provider in the transportation sector, offering innovative solutions for workplace, campus, and community mobility. With a commitment to excellence, Fountain serves millions of passengers annually and partners with top brands to enhance commuting experiences and promote sustainability.Position Overview:The Director of...
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Senior Enterprise Client Success Manager
3 weeks ago
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Senior Director, Client Services
1 week ago
San Francisco, California, United States Movers+Shakers Full timeAbout the RoleWe are seeking a highly experienced and skilled Senior Director, Client Services to join our team at Movers+Shakers. As a key member of our leadership team, you will be responsible for driving business growth and client success for one of our most strategic clients.Key ResponsibilitiesLead the development and execution of strategic marketing...
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Client Success Director
4 days ago
San Francisco, California, United States Arine Full timeAbout ArineA rapidly growing healthcare technology and clinical services company, Arine is dedicated to ensuring individuals receive the safest and most effective treatments for their unique and evolving healthcare needs.Our MissionWe are redefining what excellent healthcare looks like by solving issues through our software platform (SaaS). Our cutting-edge...
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Senior Client Success Executive
3 weeks ago
San Francisco, California, United States inPowered Full timeCompany Overview:inPowered is at the forefront of leveraging Artificial Intelligence to enhance content marketing effectiveness. Our innovative platform empowers brands to optimize their content marketing ROI through advanced solutions in Content Intelligence and Distribution.Position Overview:The Senior Customer Success Manager is a pivotal role that...
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Senior Director of Client Support
6 days ago
San Francisco, California, United States Roostify Full timeLead the Way in Customer SupportAt Roostify, we're revolutionizing the home lending experience, and we need a visionary leader to spearhead our client support team. As our Senior Director of Client Support, you'll be responsible for driving exceptional customer experiences, ensuring seamless issue resolution, and fostering a culture of innovation and...
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Client Success and Retention Manager
2 weeks ago
San Francisco, California, United States Fountain Full timeAbout the RoleFountain is seeking a highly skilled Director of Client Success and Growth to join our team. As a key member of our organization, you will be responsible for driving client success, growth, and retention through our Client Engagement Model.Key ResponsibilitiesClient Relationship Management: Develop and maintain strategic client relationships,...
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Senior Director of Customer Success
2 weeks ago
San Francisco, California, United States Ripple Full timeJob DescriptionJob Title: Customer Success DirectorJob Summary:Ripple is seeking a highly experienced Customer Success Director to join our team. As a key member of our organization, you will be responsible for driving the success of our payments business by building and maintaining strong relationships with our financial institution partners.Key...
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Senior Vice President of Client Success
3 weeks ago
San Francisco, California, United States Upland Localytics Full timeAt Upland Localytics, we cultivate intelligent and innovative teams that thrive on collaboration to deliver exceptional value to our clients, fostering a global culture of growth and opportunity. Our operational framework has always embraced remote work, and as we continue to expand and adapt our workplace, this will remain unchanged. We are passionate,...
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Senior Vice President of Client Success
3 weeks ago
San Francisco, California, United States Upland Localytics Full timeAt Upland Localytics, we cultivate intelligent and innovative teams that thrive on collaboration to deliver exceptional value to our clients, fostering a global culture of growth and opportunity. Our operational framework has consistently embraced remote work, and as we continue to expand and enhance our workplace, this commitment remains steadfast. We are...