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Customer Service Representative

2 months ago


Valencia, California, United States Shield HealthCare Full time
Customer Service Role at Shield Healthcare

We are seeking a skilled Customer Service Representative to join our team at Shield Healthcare. As a Call Center Support Specialist, you will play a vital role in providing exceptional customer service to our clients.

Key Responsibilities:

  • Manage incoming and outgoing customer service calls, resolving issues and answering questions in a timely and professional manner.
  • Accurately input customer order details into our CRM system, ensuring seamless communication and data management.
  • Handle documentation requests for new orders, renewals, and additions, maintaining accurate records and meeting performance goals.
  • Collaborate with internal teams to resolve customer complaints and concerns, providing solutions and alternatives when necessary.

Requirements:

  • 1 year minimum experience in customer service, with a proven track record of resolving complex issues and meeting performance targets.
  • Excellent verbal and written communication skills, with the ability to multitask and prioritize tasks effectively.
  • Strong problem-solving skills, with a focus on finding creative solutions to customer complaints and concerns.
  • Proficiency in English, with Spanish skills a plus.

Benefits:

  • Competitive hourly rate, starting at $19-20 per hour.
  • Comprehensive benefits package, including medical, dental, and vision coverage, flexible spending account, and life and disability insurance.
  • 401(k) with company match, vacation time, sick days, and paid holidays.
  • Education assistance and employee referral program.

At Shield Healthcare, we value our employees and offer a supportive and challenging work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.