Patient Financial Operations Trainer

22 hours ago


Providence, Rhode Island, United States Lifespan Corporation Full time
Job Summary

Reports to the Manager of Patient Access. Reviews revenue enhancement activities in scheduling, pre-registration, registration, and financial counseling to ensure performance accuracy and consistency of the Patient Financial Advocates and Patient Accounts Representatives. Coordinates and leads revenue cycle-related training activities.

Key Responsibilities
  • Reviews Quality Assurance (QA) reports and patient accounts to determine and measure individual and group input accuracy as well as identify needs for additional training or revision of current processes.
  • Works with managers and supervisors of front-end functions to identify areas requiring improvement and development of additional QA activities.
  • Identifies quality indicators, compiles, and develops reports. Works with Information Systems (IS) and/or Patient Financial Services (PFS) to define technology/software/report requirements and implement necessary modifications.
  • Communicate and train staff on site on new policies, procedures, and workflows.
  • Coordinates and leads revenue cycle-related training activities.
  • Provides communication links across scheduling, pre-registration, registration, and financial counseling departments to coordinate effective information flows.
  • Reviews all patient coverage denials related to department.
  • Supports and completes onsite registration in times of patient overflow or staff shortage.
  • Performs other duties as required.
Requirements
  • A level of knowledge generally obtained through four years of college or equivalent hospital experience.
  • Knowledge of on-line computer system and spreadsheet software required.
  • Knowledge of third-party billing, insurance information, and standard office applications is required.
  • Must have strong verbal and written communication skills to provide excellent customer service.
  • Must be able to explain third-party payment limitations and hospital payment policies to patients and staff.
  • Must be detail- and quality-oriented.
Experience
  • Five years experience as a Patient Accounts Representative in a hospital business office setting or in a patient registration department.
Work Environment and Physical Requirements

Typical office environment.



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