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Providence, Rhode Island, United States Butler Hospital Full timeJob SummaryWe are seeking a skilled Patient Advocate to join our team at Butler Hospital. As a Patient Advocate, you will play a vital role in ensuring the highest level of care and service for our patients.Key ResponsibilitiesAssist registered nurses in providing direct care to patients, focusing on activities of daily living.Observe and monitor patients to...
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Patient Advocate
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Patient Advocate
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Patient Advocate
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Providence, Rhode Island, United States Butler Hospital Full timeJob Summary:As a Patient Advocate, you will play a vital role in providing exceptional care to our patients. You will work closely with our registered nurses to ensure that patients receive the best possible service, focusing on their activities of daily living and creating a safe and therapeutic environment on the unit.Key Responsibilities:Assist registered...
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Patient Advocate
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Providence, Rhode Island, United States Butler Hospital Full timeJob Summary:As a Patient Advocate at Butler Hospital, you will play a vital role in ensuring the highest quality of care for our patients. This position requires a strong understanding of patient needs and the ability to communicate effectively with patients, families, and healthcare teams.Responsibilities include assisting registered nurses in direct...
Patient Billing Advocate
2 months ago
Position Overview: The role of the Healthcare Financial Counselor is initiated through a comprehensive financial assessment of patients, which encompasses an evaluation of hospital fees, the patient's insurance coverage, and their financial capabilities. For patients with insurance, the counselor will confirm coverage details, compute co-payments and deductibles, and ensure the collection of these fees at the time of service. In instances where insurance and personal finances fall short, the counselor will identify further assistance programs the patient may qualify for, including Medicare, Medicaid, and various state initiatives. Furthermore, the counselor may ascertain eligibility for reduced fees or complimentary services under federal or state medical assistance schemes. Should the patient qualify for lower charges, the Healthcare Financial Counselor will facilitate the collection of any relevant fees from the patient.
Key Responsibilities: It is essential to approach this role with empathy, compassion, and reassurance while elucidating the patient's financial responsibilities and available resources for payment assistance. Simultaneously, it is crucial to advocate for the hospital's interests by clearly and firmly articulating the financial obligations the patient must meet. The counselor will also act as a conduit between various hospital departments and insurance providers, necessitating the establishment of strong collaborative relationships with colleagues and external partners.
Qualifications: A minimum of a high school diploma is required, along with at least three years of relevant experience. Preferred qualifications include business school education or professional experience in a medical office setting. Training or experience in insurance processes, patient registration, medical billing, financial counseling, and bilingual capabilities are advantageous. A thorough understanding of HIPAA and EMTALA regulations is vital for this position. Proficiency in medical terminology, computer literacy, and exceptional communication skills are essential, alongside a solid understanding of third-party billing practices. The ability to manage multiple tasks in a fast-paced environment is crucial. Strong interpersonal skills and the capacity to maintain composure while interacting with patients and their families, considering cultural and linguistic diversity, are imperative. Demonstrated customer service excellence and the ability to work effectively within interdisciplinary teams are required. Candidates must exhibit compassion, understanding, and professionalism in both appearance and conduct.
