Service Desk Analyst

3 days ago


El Paso, Texas, United States GovCIO Full time
Job Summary

We are seeking a highly skilled Service Desk Analyst to join our team at GovCIO. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients. This is a fantastic opportunity to work with a dynamic team and make a real impact in the government IT sector.

Key Responsibilities
  • Provide technical support and troubleshooting for desktops, laptops, printers, and other IT equipment
  • Assist with on-site installation, implementation, maintenance, and repair of IT systems
  • Document and track customer incidents and requests via ticketing management system
  • Escalate tickets to appropriate teams when necessary
  • Act as a resource for users to answer questions about hardware and software issues
Requirements
  • Bachelor's Degree or equivalent
  • 2-5 years of experience in a technical support role
  • Excellent analytical and problem-solving skills
  • Outstanding customer service skills
  • Ability to work well in a fast-paced environment
About GovCIO

GovCIO is a team of passionate individuals who are dedicated to transforming government IT. We are committed to delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are a motivated and talented individual who is passionate about making a difference in government IT, we encourage you to apply for this exciting opportunity.



  • El Paso, Texas, United States GovCIO Full time

    Job SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at GovCIO. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients. This is a fantastic opportunity to work with a dynamic team and make a real impact in the government IT sector.Key...

  • Service Desk Analyst

    2 weeks ago


    El Paso, Texas, United States GovCIO Full time

    {"Overview": "At GovCIO, we are seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Responsibilities:* Provide technical support via phone, email, and chat* Troubleshoot and resolve technical issues with desktops, laptops,...


  • El Paso, Texas, United States GovCIO Full time

    Job Title: Service Desk AnalystJob Summary:We are seeking a highly skilled Service Desk Analyst to join our team at GovCIO. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients. You will be the first point of contact for our customers, and your primary goal will be to resolve their...


  • El Paso, Texas, United States Hotel Equities Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hotel Equities. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.Key Responsibilities:Respond to guest inquiries and requests...


  • El Paso, Texas, United States MCR Hotels Full time

    {"title": "Front Desk Agent", "description": "Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at MCR Hotels. As a Front Desk Agent, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide...


  • El Paso, Texas, United States Staybridge El Paso Full time

    Job SummaryThe Front Desk Supervisor is a key member of our hotel team, responsible for providing exceptional customer service and ensuring a smooth guest experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.Responsibilities:Customer Service: Provide friendly,...


  • El Paso, Texas, United States Palette Hotels Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Palette Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will play a critical role in ensuring their stay with us is exceptional.Key Responsibilities:Provide exceptional customer service to guests,...


  • El Paso, Texas, United States The Plaza Hotel Pioneer Park Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at The Plaza Hotel Pioneer Park. As a key member of our front office team, you will be responsible for overseeing front desk operations, ensuring exceptional guest service, and maintaining high quality and sustainability standards.Key ResponsibilitiesGuest...


  • El Paso, Texas, United States Tietoevry Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Service Desk L1 Engineer to join our IT team at Tietoevry.This entry-level position is ideal for recent graduates looking to start their careers in IT support.Key ResponsibilitiesFirst Point of Contact: Serve as the initial point of contact for customers seeking technical assistance via various...


  • El Paso, Texas, United States MCR Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Fairfield Inn by Marriott El Paso Airport. As a Front Desk Agent, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide attentive...


  • El Paso, Texas, United States aloft El Paso Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Aloft El Paso Downtown. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key ResponsibilitiesGuest Registration: Register guests in a friendly and efficient...

  • Front Desk Associate

    2 weeks ago


    El Paso, Texas, United States Dave & Buster Full time

    Job Title: Front Desk AssociateWe are seeking a friendly and enthusiastic Front Desk Associate to join our team at Dave & Buster's. As a Front Desk Associate, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.Key Responsibilities:Deliver exceptional guest service by greeting...


  • El Paso, Texas, United States Franklin Heights Nursing & Rehabilitation Center Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Franklin Heights Nursing & Rehabilitation Center. As a key member of our administrative staff, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our front desk.Key ResponsibilitiesFront Desk...


  • El Paso, Texas, United States Dave & Buster Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Representative. As a key member of our front-of-house team, you will be responsible for delivering an exceptional guest experience, ensuring a positive and welcoming atmosphere for all visitors.Key ResponsibilitiesGuest Experience: Provide top-notch...

  • Front Desk Agent

    3 days ago


    El Paso, Texas, United States IHG Full time

    About the RoleWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at IHG Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all.Key ResponsibilitiesCheck guests in and out, handle...


  • El Paso, Texas, United States Dave & Buster Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.Key ResponsibilitiesDeliver exceptional guest service by greeting and assisting guests with a...


  • El Paso, Texas, United States Marriott El Paso Full time

    Job SummaryThe Marriott El Paso is seeking a highly skilled and detail-oriented Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our financial records, while providing exceptional customer service to our guests.Key ResponsibilitiesFinancial Management: Balance and account for all revenues...


  • El Paso, Texas, United States Dave & Buster Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Representative. As a key member of our front-of-house team, you will be responsible for delivering an exceptional guest experience, ensuring a positive and welcoming atmosphere for all visitors.Key ResponsibilitiesGuest Experience: Provide top-notch...


  • El Paso, Texas, United States MCR Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at MCR Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, managing the administrative processes of the hotel, and ensuring a positive experience for all.Key ResponsibilitiesProvide attentive, courteous, and...

  • Front Desk Associate

    2 weeks ago


    El Paso, Texas, United States Hyundai of El Paso Full time

    Job Title: Receptionist **Job Summary:** We are seeking a highly skilled and professional Receptionist to join our team at Hyundai of El Paso. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a positive experience for all visitors to our showroom. **Responsibilities:** * Greet and...