Service Desk Analyst
3 days ago
We are seeking a highly skilled Service Desk Analyst to join our team at GovCIO. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients. This is a fantastic opportunity to work with a dynamic team and make a real impact in the government IT sector.
Key Responsibilities- Provide technical support and troubleshooting for desktops, laptops, printers, and other IT equipment
- Assist with on-site installation, implementation, maintenance, and repair of IT systems
- Document and track customer incidents and requests via ticketing management system
- Escalate tickets to appropriate teams when necessary
- Act as a resource for users to answer questions about hardware and software issues
- Bachelor's Degree or equivalent
- 2-5 years of experience in a technical support role
- Excellent analytical and problem-solving skills
- Outstanding customer service skills
- Ability to work well in a fast-paced environment
GovCIO is a team of passionate individuals who are dedicated to transforming government IT. We are committed to delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are a motivated and talented individual who is passionate about making a difference in government IT, we encourage you to apply for this exciting opportunity.
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Service Desk Analyst
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El Paso, Texas, United States GovCIO Full time{"Overview": "At GovCIO, we are seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Responsibilities:* Provide technical support via phone, email, and chat* Troubleshoot and resolve technical issues with desktops, laptops,...
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