Veterinary Front Desk Coordinator

5 days ago


Pittsburgh PA USA, United States BluePearl Full time
About the Role

We are seeking a compassionate and organized Veterinary Receptionist to join our team at BluePearl Pet Hospital. As a key member of our hospital staff, you will be the first point of contact for our clients and their pets, providing exceptional customer service and ensuring a smooth and efficient experience.

Responsibilities
  • Client Communication: Greet and welcome clients, making friendly eye contact and offering a warm and professional acknowledgement.
  • Patient Assessment: Assess the pet's condition and determine the level of care required, including emergency situations.
  • Scheduling: Confirm appointments and ensure clients receive accurate information about preparing their pet for the appointment.
  • Emotional Support: Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
  • Liaison: Serve as a liaison between clients and service agencies during the handling of pet remains, ensuring a complete, accurate, and compassionate process.
What We Offer
  • Opportunities for Growth: We encourage our team members to grow and develop their skills, with opportunities for advancement and professional development.
  • Comprehensive Benefits: We offer a range of benefits, including Trupanion pet insurance and discounts on pet treatments, procedures, and food.
  • Collaborative Environment: We foster a collaborative and supportive work environment, where our team members feel valued and empowered to make a difference.
Requirements
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to communicate effectively with clients and colleagues.
  • Organizational Skills: Ability to prioritize tasks, manage multiple responsibilities, and maintain accurate records.
  • Compassion and Empathy: A compassionate and empathetic approach to client interactions, with the ability to remain calm and professional in challenging situations.


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