Financial Aid Advisor
1 week ago
Department: Financial Aid
General Overview: This role is responsible for managing the complete financial aid lifecycle for students, from their initial entry into the institution to their graduation or transfer.
Key Responsibilities:
- Engage with students through various communication channels to discuss financial aid eligibility, application processes, and funding options tailored to individual circumstances.
- Provide comprehensive information to students, parents, and guardians regarding financial aid programs and eligibility criteria.
- Assist in the development and delivery of presentations on federal financial aid, scholarships, employment opportunities, and grants to diverse groups, including high school students and their families.
- Analyze system-generated reports to inform students of any changes in their financial aid status and suggest alternatives when necessary.
- Conduct daily tasks such as loan certification preparation, document management, and responding to inquiries via email and text.
- Collaborate with students, lenders, and other stakeholders to resolve financial aid-related issues.
- Participate in outreach and monitoring activities, and assist in training new staff as needed.
Qualifications:
- High School diploma or GED required; an Associate degree is preferred.
- A minimum of three years of relevant experience in financial aid or a related field is highly desirable.
- Strong customer service skills and the ability to communicate effectively with diverse populations.
- Proficiency in office software and the ability to operate various office equipment.
Work Environment: This position is based in a standard office setting, requiring the ability to sit for extended periods and engage in various administrative tasks.
Clearances: Candidates must obtain the necessary clearances as part of the hiring process.
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