Financial Aid Advisor

1 week ago


Pittsburgh, Pennsylvania, United States InsideHigherEd Full time
Position Title: Financial Aid Representative (Reg FT)

Department: Financial Aid

General Overview: This role is responsible for managing the complete financial aid lifecycle for students, from their initial entry into the institution to their graduation or transfer.

Key Responsibilities:
  • Engage with students through various communication channels to discuss financial aid eligibility, application processes, and funding options tailored to individual circumstances.
  • Provide comprehensive information to students, parents, and guardians regarding financial aid programs and eligibility criteria.
  • Assist in the development and delivery of presentations on federal financial aid, scholarships, employment opportunities, and grants to diverse groups, including high school students and their families.
  • Analyze system-generated reports to inform students of any changes in their financial aid status and suggest alternatives when necessary.
  • Conduct daily tasks such as loan certification preparation, document management, and responding to inquiries via email and text.
  • Collaborate with students, lenders, and other stakeholders to resolve financial aid-related issues.
  • Participate in outreach and monitoring activities, and assist in training new staff as needed.

Qualifications:
  • High School diploma or GED required; an Associate degree is preferred.
  • A minimum of three years of relevant experience in financial aid or a related field is highly desirable.
  • Strong customer service skills and the ability to communicate effectively with diverse populations.
  • Proficiency in office software and the ability to operate various office equipment.

Work Environment: This position is based in a standard office setting, requiring the ability to sit for extended periods and engage in various administrative tasks.

Clearances: Candidates must obtain the necessary clearances as part of the hiring process.

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