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Financial Aid Advisor

2 months ago

Pittsburgh, Pennsylvania, United States InsideHigherEd Full time
Position Title: Financial Aid Advisor

Department: Financial Aid Services

General Overview: This role encompasses the comprehensive management of the financial aid process, guiding students from their initial enrollment through to their graduation or transfer.

Benefits: Our organization provides a competitive benefits package, including a comprehensive health plan with minimal out-of-pocket expenses, generous paid time off, a retirement plan with employer matching, and additional perks such as free parking and eligibility for student loan forgiveness programs. Employer-paid benefits include life insurance and disability coverage.

Remote Work Option: Hybrid

Work Schedule: Standard hours are Monday to Friday, 8:30 AM to 4:30 PM, with occasional Saturday hours required.

Salary Grade: SEIU E - $18.38

Job Category: Office Support Staff

Employment Type: Regular Full-Time

Key Responsibilities:
  • Engage with students through various communication channels to discuss financial aid eligibility, application processes, and financial planning tailored to individual needs.
  • Provide accurate information regarding financial aid programs and assist in the preparation and presentation of financial aid workshops for students and parents.
  • Analyze system-generated reports to inform students of any changes in their financial aid status and offer solutions to address eligibility issues.
  • Maintain effective communication with students, parents, and external agencies to resolve any financial aid-related inquiries.
  • Support outreach initiatives and assist in monitoring financial aid activities.
  • Participate in the training and oversight of temporary or part-time staff as needed.

Qualifications:
Education: High School diploma or GED required; an Associate degree is preferred. A minimum of three years of relevant experience in financial aid or a related field is desirable.

Skills: Strong customer service orientation, excellent communication abilities, and the capacity to manage multiple tasks effectively. Proficiency in using office equipment and software is essential. Candidates should demonstrate cultural competence and the ability to engage with diverse populations.

Physical Requirements: This position requires the ability to work in an office environment, including sitting for extended periods.

Clearances: Successful candidates will be required to obtain necessary background clearances as part of the hiring process.