Client and Advisor Experience Manager
1 week ago
PNC Financial Services Group is seeking a highly skilled Client and Advisor Experience Manager to join our team. As a key member of our organization, you will be responsible for managing cross-functional teams to improve business planning methods, defining key business initiatives and growth strategies, and delivering the CARES model to customers and/or internal partners.
Key Responsibilities- Business Planning and Strategy
- Manage cross-functional teams to improve business planning methods.
- Define key business initiatives and growth strategies to drive line of business objectives.
- Customer Experience
- Deliver the CARES model to customers and/or internal partners.
- Team Management
- Lead a team that develops and implements best practices and learning plans to meet business objectives.
- Education
- Bachelor's degree or higher.
- Experience
- At least 5 years of prior management experience.
- Skills
- Strong business planning and strategy skills.
- Excellent customer experience skills.
- Ability to lead and manage cross-functional teams.
PNC Financial Services Group offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include:
- Medical/prescription drug coverage (with a Health Savings Account feature).
- Dental and vision options.
- Employee and spouse/child life insurance.
- Short and long-term disability protection.
- 401(k) with PNC match, pension, and stock purchase plans.
- Dependent care reimbursement account.
- Back-up child/elder care.
- Adoption, surrogacy, and doula reimbursement.
- Educational assistance, including select programs fully paid.
- A robust wellness program with financial incentives.
In addition, PNC Financial Services Group generally provides the following paid time off, depending on your eligibility:
- Maternity and/or parental leave.
- Up to 11 paid holidays each year.
- 8 occasional absence days each year, unless otherwise required by law.
- Between 15 to 25 vacation days each year, depending on career level.
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