Client and Advisor Experience Manager

1 week ago


Pittsburgh, Pennsylvania, United States PNC Financial Services Group Full time
Job Description

PNC Financial Services Group is seeking a highly skilled Client and Advisor Experience Manager to join our team. As a key member of our organization, you will be responsible for managing cross-functional teams to improve business planning methods, defining key business initiatives and growth strategies, and delivering the CARES model to customers and/or internal partners.

Key Responsibilities
  • Business Planning and Strategy
    • Manage cross-functional teams to improve business planning methods.
    • Define key business initiatives and growth strategies to drive line of business objectives.
  • Customer Experience
    • Deliver the CARES model to customers and/or internal partners.
  • Team Management
    • Lead a team that develops and implements best practices and learning plans to meet business objectives.
Requirements
  • Education
    • Bachelor's degree or higher.
  • Experience
    • At least 5 years of prior management experience.
  • Skills
    • Strong business planning and strategy skills.
    • Excellent customer experience skills.
    • Ability to lead and manage cross-functional teams.
What We Offer

PNC Financial Services Group offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include:

  • Medical/prescription drug coverage (with a Health Savings Account feature).
  • Dental and vision options.
  • Employee and spouse/child life insurance.
  • Short and long-term disability protection.
  • 401(k) with PNC match, pension, and stock purchase plans.
  • Dependent care reimbursement account.
  • Back-up child/elder care.
  • Adoption, surrogacy, and doula reimbursement.
  • Educational assistance, including select programs fully paid.
  • A robust wellness program with financial incentives.

In addition, PNC Financial Services Group generally provides the following paid time off, depending on your eligibility:

  • Maternity and/or parental leave.
  • Up to 11 paid holidays each year.
  • 8 occasional absence days each year, unless otherwise required by law.
  • Between 15 to 25 vacation days each year, depending on career level.


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