Event Operations Supervisor

2 weeks ago


Gary, Indiana, United States Hard Rock International Full time

Position Overview:

The Event Operations Supervisor plays a crucial role in supporting the Special Events Manager by overseeing the banquet team and ensuring seamless food and beverage service within the events department. This position is vital in training staff and upholding the highest standards of service, cleanliness, and guest satisfaction.

Key Responsibilities:

  • Welcome guests with a warm and friendly demeanor.
  • Collaborate with event hosts to manage all details of the banquet function.
  • Organize and maintain essential documentation, including the banquet logbook and function sheets.
  • Inspect banquet rooms and service areas for cleanliness and proper setup, ensuring all necessary supplies are available.
  • Oversee the execution of banquet functions, ensuring food service is timely and meets quality standards.
  • Respond promptly to guest requests and inquiries.
  • Ensure compliance with all licensing and certification requirements.
  • Exhibit excellent customer service skills and proactively engage with guests.
  • Plan and coordinate the flow of events, ensuring a smooth and enjoyable experience for all attendees.
  • Monitor staff performance and provide training on service standards and procedures.
  • Communicate effectively with kitchen and banquet staff to ensure a cohesive service experience.
  • Conduct pre-shift meetings to align the team on daily objectives.
  • Maintain high standards of hygiene and grooming among all staff members.
  • Assist in the management of banquet equipment and facilities, ensuring they are well-maintained.
  • Support the management team in achieving operational goals and enhancing service quality.

Qualifications:

  • Minimum of three years of experience in a supervisory role within a high-volume banquet environment.
  • High School diploma or equivalent.
  • Strong understanding of food and beverage service techniques.
  • Ability to work flexible hours, including evenings and weekends.

Skills and Abilities:

  • Exceptional communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Strong problem-solving skills and the ability to remain calm under pressure.
  • Physical ability to lift and carry items up to 50 pounds.
  • Proficient in using various service equipment and technology.

This position is essential for maintaining the high standards of service that Hard Rock International is known for, ensuring every event is a memorable experience for our guests.



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