Beverage Operations Manager
6 days ago
Job Summary:
As a Beverage Supervisor at Hard Rock, you will be responsible for the efficient and effective operation of the Beverage Department. Your primary goal will be to provide a positive guest experience by ensuring that all beverage-related services are delivered to the highest standard.
Key Responsibilities:
- Assist in the management of the Beverage Department to ensure seamless service delivery.
- Inform management of guest needs that may require special accommodations.
- Show special recognition of frequent guests to enhance their experience.
- Maintain awareness of services, promotions, and events offered at the facility and inform guests accordingly.
- Handle team member and guest concerns/dissatisfaction and disputes in a timely and professional manner.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong problem-solving and conflict resolution skills.
- Knowledge of beverage operations and service standards.
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