Beverage Operations Manager

6 days ago


Gary, Indiana, United States Hard Rock Full time

Job Summary:

As a Beverage Supervisor at Hard Rock, you will be responsible for the efficient and effective operation of the Beverage Department. Your primary goal will be to provide a positive guest experience by ensuring that all beverage-related services are delivered to the highest standard.

Key Responsibilities:

  • Assist in the management of the Beverage Department to ensure seamless service delivery.
  • Inform management of guest needs that may require special accommodations.
  • Show special recognition of frequent guests to enhance their experience.
  • Maintain awareness of services, promotions, and events offered at the facility and inform guests accordingly.
  • Handle team member and guest concerns/dissatisfaction and disputes in a timely and professional manner.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving and conflict resolution skills.
  • Knowledge of beverage operations and service standards.


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