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Event Service Specialist

2 months ago


Gary, Indiana, United States Hard Rock International Full time

Position Overview:

The Banquet Server plays a crucial role in delivering exceptional service during various events. This position involves preparing and dismantling event spaces, managing food and beverage service, and ensuring an unforgettable experience for guests. Our Banquet Servers are dedicated to anticipating needs, surpassing expectations, and fostering relationships.

Key Responsibilities:

  • Possess comprehensive knowledge of all menu items to provide accurate information to guests.
  • Prepare and dismantle banquet setups efficiently.
  • Manage coffee breaks, receptions, buffets, and plated service with attention to detail.
  • Adhere to the established sequence of service for all guests.
  • Serve a variety of beverages, including coffee, tea, cocktails, and wine.
  • Deliver plated meals and passed hors d'oeuvres with care.
  • Ensure guest satisfaction throughout all events.
  • Accommodate special requests from guests whenever feasible.
  • Maintain cleanliness by clearing used plates, glassware, and utensils.
  • Compile consumption reports accurately.
  • Polish and arrange china, glassware, and service items for presentation.
  • Manage linen supplies, ensuring cleanliness and availability.
  • Set up and manage trash and recycling stations.
  • Organize and stock condiments and side stations.
  • Maintain beverage stations throughout events.
  • Comply with all food safety and sanitation regulations.
  • Verify table settings and ensure all necessary items are present before serving.
  • Confirm the accuracy and presentation of all orders before delivery.
  • Engage in positive communication with all team members.
  • Recognize and appreciate the contributions of colleagues and supervisors.
  • Participate in team meetings to discuss programs, products, and service improvements.
  • Foster a safe and healthy work environment for all.
  • Be knowledgeable about the venue's facilities and services to assist guests effectively.
  • Promote the venue's offerings to guests.
  • Guide guests to various locations within the venue as needed.
  • Address guest complaints in accordance with established procedures.
  • Encourage a positive workplace culture that enables all employees to thrive.
  • Actively listen to feedback from guests and colleagues to enhance service quality.
  • Collaborate with team members to ensure seamless service delivery.
  • Participate in daily operational meetings.
  • Maintain a friendly demeanor and greet all guests warmly.
  • Embrace and embody the mission and values of Hard Rock International.
  • Proactively offer assistance throughout the venue.
  • Uphold ethical standards to protect the Hard Rock brand.
  • Engage in sustainability initiatives.
  • Perform duties in line with company policies and applicable regulations.
  • Complete additional tasks as assigned by management.
  • Communicate effectively with supervisors to ensure tasks are completed to standard.
  • Coordinate with other departments as necessary.
  • Present a professional image to all stakeholders.
  • Maintain confidentiality regarding guest and company information.

Qualifications:

  • Preferred secondary school education and/or a minimum of two years of relevant service experience.
  • Ability to communicate effectively in both written and spoken forms.
  • Capability to read and understand simple instructions and correspondence.
  • Basic mathematical skills for performing calculations.
  • Strong interpersonal skills to engage with diverse customers and staff.
  • Fluency in English is required; additional languages are a plus.

Additional Requirements:

  • In-depth knowledge of casino/hotel operations and premium dining services.
  • Availability to work evenings, weekends, and holidays as required.

Knowledge and Skills:

  • Experience in casino food and beverage operations is preferred.
  • Understanding of table service etiquette and procedures.
  • Possession of a valid Food Handlers Card, Liquor License, and IGC Badge is mandatory.

Physical Abilities:

  • Ability to stand, walk, kneel, and bend for extended periods.
  • Capacity to perform repetitive motions with arms and hands.
  • Ability to communicate verbally and perceive sounds accurately.
  • Visual acuity to assess situations and surroundings.
  • Manual dexterity and coordination for tasks above shoulder height.
  • Ability to lift and carry objects weighing up to 50 pounds.
  • Capability to twist and turn body parts in various motions.
  • Tolerance for varying environmental conditions, including heat and noise.

This job description outlines the essential functions of the position and is not intended to be an exhaustive list of all tasks that may be assigned. Employment with the company is at-will, and the company reserves the right to modify this job description as necessary.