Director of Operations

4 days ago


Knoxville, Tennessee, United States Jobot Full time
Job Description

A leading medical company is seeking a seasoned Director of Operations to drive growth and efficiency in their operations.

This role will oversee all aspects of post-sale support in the region, including managing a team of workshop repair technicians and field service engineers. The successful candidate will be responsible for managing a team of 15 employees, comprising in-house service professionals and field service engineers.

The ideal candidate will have a proven track record of increasing efficiencies while integrating operations, logistics, and service. They will be based at the company's offices in the greater Charlotte area, with regular field visits to support their team.

This is a challenging and rewarding role that requires a strong leader with excellent communication skills. The successful candidate will be responsible for:

  • Developing and implementing operational strategies to drive growth and efficiency
  • Managing a team of technical professionals to provide exceptional customer support
  • Collaborating with cross-functional teams to integrate operations, logistics, and service
  • Analyzing data to identify areas for improvement and implementing process changes
  • Developing and managing budgets to ensure operational efficiency

The company offers a competitive compensation package, including:

  • Competitive base salary and overall compensation package
  • Full benefits: medical, dental, vision
  • Generous PTO, vacation, sick, and holidays
  • Life insurance coverage
  • 401(k) with generous company match

The ideal candidate will have:

  • At least 5 years of experience managing a national technical team within customer support of the medical industry
  • Proven experience integrating operations, logistics, and service
  • Hands-on management experience within customer support
  • Strong understanding of complex technical information, including medical hardware and software
  • Experience working with hardware and software development teams
  • Excellent communication and leadership skills


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