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Director of Retail Operations

2 months ago

Knoxville, Tennessee, United States KARM Stores Full time
Job Overview

KARM Stores is seeking a highly skilled and experienced Store Operations Executive to lead our retail operations and drive business growth. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our stores, ensuring exceptional customer service, and implementing strategies to increase sales and profitability.

Key Responsibilities
  • Leadership and Team Management
    • Lead and motivate a high-performing team of store managers and staff to achieve business objectives.
    • Develop and implement training programs to enhance staff skills and knowledge.
  • Store Operations and Performance
    • Monitor and analyze store performance metrics, including sales, customer satisfaction, and inventory management.
    • Develop and implement strategies to improve store operations, including process improvements and cost reduction initiatives.
  • Customer Service and Experience
    • Ensure exceptional customer service and experience across all stores.
    • Develop and implement customer loyalty programs and retention strategies.
  • Business Development and Growth
    • Identify opportunities for business growth and develop strategies to increase sales and profitability.
    • Collaborate with the marketing team to develop and implement marketing campaigns to drive sales and customer engagement.
Requirements and Qualifications
  • Leadership and Management Experience
    • Minimum 5 years of experience in a leadership or management role in retail or a related industry.
  • Operational and Business Acumen
    • Proven track record of improving store operations and driving business growth.
    • Strong understanding of retail operations, including inventory management, supply chain management, and customer service.
  • Communication and Interpersonal Skills
    • Excellent communication and interpersonal skills, with the ability to build strong relationships with staff, customers, and stakeholders.
  • Education and Certifications
    • Bachelor's degree in Business Administration, Marketing, or a related field.
    • Relevant certifications, such as a Certified Retail Manager (CRM) or a Certified Marketing Professional (CMP).