Customer Service Operations Manager

3 days ago


Hollywood, Florida, United States VITAS Healthcare Full time

We are seeking a highly skilled Customer Service Operations Manager to join our team at VITAS Healthcare. The estimated salary for this position is $80,000-$90,000 per year.

The ideal candidate will have two or more years of experience in managing customer service teams, as well as a proven track record of supporting strategic plans and attaining goals in a fast-paced dynamic environment.

This role requires:

  • Leading and supervising customer service agents to ensure high-quality interactions and resolutions.
  • Analyzing data and information to identify areas for improvement and implement corrective actions.
  • Collaborating with other functional leaders to drive strategic initiatives and action plans.

VITAS Healthcare offers a comprehensive benefits package, including health, dental, vision, life, and disability insurance, as well as a 401(k) plan with a generous company match and tuition reimbursement.



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