Customer Service Professional

3 days ago


Hollywood, Florida, United States David's Bridal Full time

At David's Bridal, we strive to deliver exceptional customer service and create unforgettable experiences for our customers. As a Seasonal Customer Service Representative, you will play a vital role in ensuring that our customers feel valued, supported, and satisfied with their shopping experience.

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We are seeking a highly motivated and enthusiastic individual to join our team as a Seasonal Customer Service Representative. In this role, you will be responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience.

Key Responsibilities:
  • Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
  • Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
  • Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
  • Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
  • Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
  • Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
  • Promote all alteration services and personalization options.
  • Maintain store-standards to support a flawless shopping experience.
  • Maintain a high standard of dress to meet the Dress Code policy.
  • Respond promptly to all customer questions providing product and service information.
  • Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
  • Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
  • Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
  • Assist with all sales promotions and visual updates.

This is a seasonal role with flexible schedules and competitive hourly pay rates. You will also receive a 40% merchandise discount and have opportunities to build long-term relationships with our customers.



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