Customer Service Coordinator
5 days ago
**Job Summary**
The Jaylorin Group Inc. is seeking a highly skilled Customer Care Specialist to join our team. As the first point of contact for patients, you will be responsible for providing exceptional customer service, managing patient information, and ensuring smooth front desk operations.
Key Responsibilities:
- Greet patients warmly upon arrival and guide them through the check-in process.
- Verify and update patient demographic information, insurance details, and contact information.
- Collect co-payments and provide receipts.
- Efficiently manage the check-out process, scheduling follow-up appointments, and providing necessary information.
Additional Responsibilities:
- Schedule patient appointments, ensuring optimal utilization of clinic resources.
- Coordinate with healthcare providers to accommodate urgent or emergency appointments.
- Manage the appointment calendar, making adjustments as needed.
Qualifications and Skills:
- High school diploma or equivalent; additional education or training in healthcare administration is a plus.
- Proven experience as a receptionist, preferably in a medical or healthcare setting.
- Proficiency in using electronic health record (EHR) systems and other relevant software.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Attention to detail and accuracy in managing patient records.
- Knowledge of medical terminology and insurance processes.
Compensation:** $45,000 - $60,000 per year, depending on experience.
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