Customer Service Expert
3 days ago
The estimated annual salary for this position is around $38,000-$58,000 depending on the location and experience.
About Us
Batteries Plus is a needs-based retailer providing battery, power, and lighting solutions to both retail and commercial customers. Our team offers local expertise in core products and services, serving the community with a commitment to excellence.
Job Description
We are seeking a skilled Customer Service Expert to join our team. In this role, you will provide customers with exceptional customer service while resolving their battery-related problems. Key responsibilities include greeting customers, answering questions, and participating in retail store and commercial sales activities to achieve sales and profit goals. Additionally, you will assist with inventory management, operate a cash register, and handle customer transactions.
Required Skills and Qualifications
To be successful in this role, you must have excellent customer service skills, be able to work effectively in a fast-paced environment, and possess strong communication and problem-solving abilities. Additionally, you should have basic knowledge of batteries, power, and lighting solutions, as well as technical skills such as installing batteries, performing tests, and repairing devices.
Benefits
We offer a competitive salary, opportunities for career growth and development, and a comprehensive benefits package including health insurance, retirement savings, and paid time off.
Work Environment
This position requires regular standing, walking, and use of hands to handle or touch; frequent talking, hearing, and lifting up to 50 pounds; and occasional sitting, stooping, kneeling, crouching, crawling, reaching above shoulders, and lifting more than 50 pounds. You will also use electrical cables, simple hand tools, a magnifying glass, spot welders, automotive and electronic testing equipment, as well as regular use of a phone, fax, computer, and printer/copier.
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