Customer Service Representative

12 hours ago


Hollywood, Florida, United States Home Service Partners Full time
Job Summary

We are seeking a Customer Service Representative to join our team at Home Service Partners. In this role, you will be responsible for providing exceptional customer service to our clients via phone and chat.

About the Job

As a Customer Service Representative, you will be the face of our company and play a crucial role in building strong relationships with our clients. You will be required to work from home using your own computer equipment that meets our technical requirements.

The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask. You should also have a strong desire to help others and be able to resolve customer situations in a professional and courteous manner.

Responsibilities
  • Answer incoming calls from clients and provide assistance via chat
  • Utilize customer relationship management tools to research inquiries and document customer interactions
  • Maintain product knowledge to deliver best-in-class service
  • Exhibit a positive attitude and bring enthusiasm to work each day
  • Proven record of great attendance and demonstrating skills as a team player
Requirements
  • Excellent interpersonal and verbal skills, clear diction, tone, and knowledge/use of proper grammar
  • Must be 18 years of age or older
  • Ability to multitask by reading, typing, and navigating through applications while speaking with customers
  • Seek 1+ yrs of experience in customer service
  • Must be able to communicate effectively with customers, management, and coworkers
Technical Requirements
  • Dual Core 1.2 GHz or better CPU
  • 40 GB or more of available space on hard drive
  • 8 GB of RAM minimum
  • Windows 10 Professional (no Macs or Chromebooks)
  • Two available USB 2.0 or greater ports
  • 1280 x 1024 (SXGA) screen resolution monitor
  • USB headset with microphone
Compensation

The estimated salary for this position is $14.00 per hour. Contractors will be paid weekly and must meet specific productivity requirements to receive full payment.



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