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Lead Customer Service Supervisor

3 weeks ago

Hollywood, Florida, United States VITAS Healthcare Full time

The estimated salary for this position is $75,000-$85,000 per year, based on the job requirements and location. As a Lead Customer Service Supervisor at VITAS Healthcare, you will be responsible for supervising an operations team in a 24/7 environment.

The ideal candidate will have two or more years of related experience in supervising a team, as well as call center/customer service management experience. A proven track record of supporting strategic plans and attaining goals in a fast-paced dynamic environment is also required.

In this role, you will be responsible for:

  • Supervising all day-to-day activities to ensure an efficient and timely intake/admission process.
  • Maintaining high-quality customer interactions and resolving complaints in a timely manner.
  • Developing and implementing strategies to improve operational efficiency and customer service.

VITAS Healthcare offers a competitive compensation package, including health, dental, vision, life, and disability insurance. Other benefits include pre-tax healthcare and dependent care flexible spending accounts, a 401(k) plan with a generous company match, and tuition reimbursement.