Client Support Specialist

2 weeks ago


Lawrence, Massachusetts, United States State of Massachusetts Full time
Position Overview

The role of the Customer Service Representative is essential in providing exceptional support to the clients of the Massachusetts State Lottery Commission. This position requires effective communication skills and a commitment to delivering quality service.

Key Responsibilities
  • Engage with customers through various communication channels to address inquiries and resolve issues.
  • Assist agents and customers with claims and provide guidance on retail processes.
  • Maintain a professional demeanor while ensuring customer satisfaction.
Qualifications

The ideal candidate will possess strong interpersonal skills and a dedication to helping others. A background in customer service or a related field is preferred.



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